Pestana Vintage Porto Hotel & World Heritage Site

This Hotel is in a superb location right on the river and very close to all the restaurants and famous bridge.

The service is woeful particularly given its star rating. We were there three days; day 1 it took 40 minutes to get our correct hot breakfast order, we were set a mail to give feedback so complained and were given a complimentary half bottle of port. Day 2 we got back to our room late afternoon and it hadn’t been cleaned we had to ask for it to be done. Day 3 we got back late evening and there was a water leak from the bathroom ceiling, someone came, removed a ceiling panel and found a bucket ! obviously there from the last fix. When we checked out we were given another complimentary half bottle of port. We were travelling light so couldn’t take either of our apology gifts, we would rather there hadn’t been the problems in the first place.

Excellent location, staff was very courteous and helpful

The location, the staff, the breakfast buffet.

Those stairs at the room were difficult, the bathtub very risky,not much place to put the clothes,

Locatie

Volwaardig derde bed

Et helt fantastisk udvalg og venlig betjening - Hotellet ligger meget central placeret i gå afstand fra de fleste ting.

Det værelse vi boede på lå desværre tæt på en udsugning som startede præcist kl. 07:00 hver morgen - lidt træls

Mala llegada sin ayuda del hotel con equipaje! Mal asignadas las camas cuartos cambiados!

No había un lugar para hacer ejercicio cosa q en un 5 estrellas debe ser obligatorio.