Fiesta Resort Central Pacific - All Inclusive

I am writing to express my extreme disappointment with my recent experience at your resort. Upon arrival, the condition of the room assigned to me was completely unacceptable. The room was filthy the toilet still had toilet paper in it as if it had just been used, the bed was unmade, and the entire space appeared as though it had been neglected for some time. It was not only dirty, but there were also signs of a pest issue, making it feel more like an abandoned property than a functioning resort. To make matters worse, the staff I interacted with were exceptionally rude and unhelpful. Instead of offering solutions, I was met with indifference and a lack of concern for the state of my accommodations. Due to the resort’s failure to provide a habitable room or any support, I was forced to sleep in my mother’s room with my two children, which was highly inconvenient and stressful. This experience was far from the relaxing vacation we hoped for. I would have left immediately if I weren’t so far from home. I strongly urge your management to address the cleanliness and customer service issues urgently, as no guest should have to endure what we did. I request a formal response to this complaint and a refund or compensation for this distressing experience.

Good place we book again

Good

My stay here was amazing! The staff was so nice and the whole resort was very clean. Very family friendly plus some couple activities as well. Will definitely be visiting again!

Hotel Fiesta Resort Puntarenas is beautiful the pool, amenities, and maintenance are excellent. The bellmen and restaurant staff were very kind. However, reception service and food quality need improvement. I had to complain to get the ocean view room I booked, and communication (like making restaurant reservations) was inconvenient. Thankfully, Angie, the guest service manager, was amazing, she apologized for the issues and supported me through everything. Thanks to her, the experience was much better.

Staff was amazing, food was okay, outdoor areas were beautiful, room…not so much. Mold in a lot of areas, some lights didn’t work, phone didn’t work, hairdryer was broken and the tub was clogged. Not even close to “5 star hotel” status. Wait for a deal and don’t expect luxury and then it’s great!!

Good experience. I booked a room with a King bed, but the one I was given had a Double bed; no one ever explained the change. The pools were very good, and the staff was generally good, although there were some cases where they were rude. The evening show was excellent, and there were good activities during the day. As for the food, the quality has dropped significantly. It still offers good variety, but the quality is definitely not at hotel level.

Elevator was damaged so had difficulties moving stroller up and down, not all the staff was friendly in fact many at restaurants some just did bad faces when asked for something. Taste in food has improved but still has area for improvements in customer service and menus, as well as facilities

Property is in need of updating ; very crowed on the weekends as they allow locals to obtain a day pass

Beautiful resort, highly recommend. Very family oriented. Any minor problems were dealt with immediately, great communication by management and staff.