Candlewood Suites - Topeka West by IHG

Good option for the price. Use this location for a basketball tournament in Lawrence.

I was just not comfortable overall. Staff was great. Im not use to 2 star hotel.old building remodeling signs all over. Water was off most of day i forst checked in. Didnt affect my stay but linen old looking. Bath towels old dingy . Was on phone with hotsl.com trying to get refund on 2nd day booked. Got the run around saying that the hotel manager had to ok for refund if i wanted to checl out early. Hotel manager said i had to go thru hotel.com. so not wanting to lose my money I stayed. Not a good situation or place to get away. Candlewood suites in topeka. Very low budget.

It was beautiful and clean. Staff was nice.

Disorganization and communication. We traveled 10 hours for funeral. We called before booking to ask if we would be able to check in at 2am because we would not make it in until then. We were told that was fine and there was no fee. We drove all the way there just to be told I couldn’t check in until 3pm.. AT 2 in the morning. Couldn’t cancel either because it would have charge $100 and we would still have to pay for another hotel. Luckily I was able to crash on someone’s couch until daylight. Called in the morning to see if there were any rooms open from early check outs. Was told that I would have to pay an early check in fee! Huh? Then was told that I can come at 11 and check in with no fee. Got there at 11 and the rooms had not even been checked. We finally got checked in around 12pm barely had time to even shower or anything. While there if we had questions no one seemed to have answers. Our TV went out so we called for help. The lady was so sweet, but she could not help. I don’t blame her for that though, it was a weird issue. I fixed it myself. Oh also we were told that they had breakfast when we called originally. There is breakfast snacks that you can buy and heat up and yogurt. Communication was just horrible.

It looks like it will be nice soon as they are remodeling! The bathroom was nice and so was the shower!

They gave us a room that was still being remodeled! It was a mess! Saw dust everywhere and tools and parts still waiting to be put in! Half the stuff was missing from the room like dishes and no microwave and you couldn’t use anything like the stove because it wasn’t hooked up and ready. I have called this place many times and have yet to speak to the actual manager and this trip was about a month ago now! They need to offer a refund of the money from the room! We didn’t complain a lot that night because we got in at 130am and were exhausted! The next morning we noticed everything was terrible! We couldn’t even use the WiFi or the tvs in either room! Horrible experience!

Helpfulness of staff , useful amenities. Full ready to use kitchen! VERY Pet friendly

Exceeded all of my expectations! Very clean, super nice, informative, and friendly staff! You can tell they value their customers

I don't have not even one single thing to put as a "dislike".

Helpfulness of staff, open laundry areas and workout areas is a genius idea to put those together. The absolute best place for extended stay necessities.

Ready to use kitchen!