Best Western Syracuse Downtown Hotel and Suites

The location for seeing events at the Landmark Theater is perfect. Slowest elevator in the world. Parking is not clearly marked as to where to park. Front entrance is very difficult to find. There was a lot problems with lights in the room. could not turn off the dining area over head without turning off the kitch area lights. Biggest problem was the breakfast. They ran out of everything including the pancake batter in a jug with 45 minutes left. Front desk no help, and couldn't find the attendant. My big breakfast was two hardboiled eggs.

The hotel had a quick easy check in. It was walkable to many places and the neighborhood felt safe for where it was.

The front desk staff were incredible. They went out of their way in every area, from parking to restaurant suggestions and things to do!

Posizione vicina al centro , camera ampia e luminosa

Un solo ascensore funzionante che creava lunghe attese, laundery che necessitava di monetine che non venivano fornite dalla struttura , letti scomodi

Close to downtown - nice big rooms

The rooms are dated and have holes in the walls, patched with plastic covers - which fall off. The shower was nice but the room needs work.

It was comfortable for 3 of us with King bed and pull out couch in adjoining area. You could use more than one towel bar in the bathroom.

Most front staff was nice and helpful esp the overnight staff. But one staff didn’t even listen to me when I asked a question - ignored me but later answered someone else at the same time. Not sure why that discrimination happened.

The room smells horrible it looks like mold growing even it exacerbates my sinusitis issues, parking lot very small, homeless people roaming around the corner I was I afraid my car would be broken. Please don’t go the just pay little extra money and go better hotel. The picture of the building fool me to book it the room are very small, bathroom and shower 1sq feet.