Hotel Lautrup Park

The room was quite spacious and comfortable. The hotel provides amenities such as soap and body cream from Rituals, which is a nice touch. There is also a supermarket nearby within walking distance, which is convenient.

We arrived at the hotel at 19:30 on Saturday, March 28th, after a long journey, expecting to have dinner at the hotel restaurant. However, the restaurant area was empty and unattended. After waiting for several minutes, a staff member finally appeared and informed us that the restaurant would close at 20:00 and that we could not order any proper meals—only snacks such as chips and nuts. To make matters worse, the nearby grocery store also closed at 20:00, leaving us with no food options at all. We were told that all staff were occupied with a wedding event taking place that evening. This was extremely disappointing. For a 4-star hotel, guests should be able to rely on basic services like dining, regardless of private events. It felt like regular guests were not a priority, which is unacceptable at this level. The experience at check-out was also frustrating (29th March, 9:20am). The receptionist presented the total amount to be paid without explaining what had been charged. When I asked for details, instead of listing the items, she questioned me about what I had consumed, in a way that felt as though I was being tested or doubted. I had to insist that it is my right to know exactly what I am being charged for. Only after that did she print the invoice. Overall, the service fell well below expectations and did not reflect the standards of a 4-star hotel.

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