AmericInn by Wyndham Baldwin

Close to family.

Didn't put family staying at the hotel together.

The room was very quiet, and we had a nice view of the trees from our window. The room was clean, and the air conditioning worked well. Our beds were comfortable, and the linens were fresh. The pool and hot tub area was nice as well.

Breakfast was not available to us on our second day. We waited for about 2 hours but there was only dry cereal and toast. There was no coffee offered - all dispensers were empty all morning. There were no clean towels in the pool area except for one.

Upon arrival the front desk worker argued with me saying i had no reservations… Turns out he gave my room to a homeless man.. He argued and eventually even called me a liar, stating i didn’t book at the hotel and that he was not going to just give me a room. After FINALLY taking my ID and searching my name again he fussed at me saying I had already checked in and then he asked me why I was demanding another room, i explained that I hadn’t checked in for the 10th time. He then grew even more angry.. He then ran to the room after taking my photo ID and a homeless man eventually walked out of the room I paid for.. the front desk worker then came back stating that this could have been avoided had I “not booked online and just came in person”… ?? After 5 more minutes of waiting for him to give us a room he THEN gives us keys and the keys were to a FILTHY room; hair all over the place, crumbs, bed unmade, chair pulled out, dirty restroom… After going to the front desk he told me “I will not give you your money back, this is a misunderstanding”.. i even presented him with pictures!!

Location

The beds were completely uncomfortable, the pillows were wore out. There was no bedding for the pull out and when ask was given only a blanket no pillows. The pool was out of order… we won’t be staying again

Hot tub wasn't working. Had to ask staff to make coffee