Extended Stay America Suites - San Jose - Santa Clara

It was cheap and had rooms available last minute

The hotel seemed very old and dingy. Not what you’d exist from be outside. Zero amenities-no gym, no pool

No me hospede, la recepción cancelo mi reserva pq quería pagar el alojamiento en Cash, puesto que no especifica que tenía que ser específicamente tarjeta

No resolver mi situación

To be honest, for the vast majority of my stay (over a year due to renovations on my home), my stay was fine. The staff (especially JP) was excellent. I cannot say the same for the GM!!! I never reported the "small stuff" because frankly, it was just temporary lodging, so I just lived with it. I don't complain. Now to my issue and a warning to future guests. I was due a refund and it was issued on a CC I no longer have (cancelled). Both the GM and Corporate Office simply washed their hands of the situation, saying once a credit is issued, it's done. There is nothing more they can do. I have to speak with the bank. That's the short version. Absolutely ZERO customer service for someone who stayed at their property for over a year! I can only imagine how they treat a guest who was only there for a week or month, etc.?! So, if you're seeing yourself in a possible similar situation, BEWARE!!! I'll never spend another dime with Extended Stay America!!! I only hope this message helps someone else down the line or persuades them to stay with another hotel/brand. Safe travels!

Nothing as such

Cleanliness, facilities

Very good stay. I love it, the location is nice and stay very comfortable

Staff is very nice.