Mercure Klaipeda City

Room and other premises are outdated. Familyroom was spacious and bed was huge and comfortable. Location ok, but not perfect. Breakfast is good and special thanks goes to the woman taking care of breakfast quests. When we came, there was really rude lady in the reception. But others were ok. Overall nice stay but maybe not 4 star, maybe little bit overpriced.

Extremely friendly service

Nice, clean and comfortable.

Really safe and clean. Great service and every effort made to make things as normal as possible

Great hotel. Good lication.

Siisti hotelli ja hyvä palvelu.

Very difficult to book hotel room on hotels.com to include children as even with 1 child it insists you book 2 rooms for most hotels! So i always ring ahead and discuss hotel policy before booking, rang and was told needed junior suite for 2 adults and 2 kids under 5 even though no extra bedding would be available or an increase over other rooms. Junior suite was not available so reception and reservations manager said a premium room would be allowed and she will organise everything to make sure we have queen bed and a crib. Got email confirming everything. Made booking and arrived at hotel, same girl i spoke to on phone was on reception. She now said the premium rooms left had only 2 small single beds in them. She suggested pushing them together! We explained the obvious reasons this wouldnt work and she offered a standard room with a queen bed instead, even though it was conditional we booked a premium. I asked for a refund on the difference in the rooms and complained. A refund seemed a step too far and a manager was called, they spoke and now a premium room with a queen bed was available and ready. Not a very nice way to be welcomed and obvious upselling for no reason other than they feel it necessary! I feel it is unethical and dishonest to treat a family this way, we didnt have breakfast included so there was no difference to the hotel if we had our kids with us. Only bad point to what is a beautifil city, we are planning to return but wont be staying at radisson again!

Mukava siisti perus hotelli ei mitään erikoista mutta ei myöskään puutteita

Huone jonka varasimme oli erittäin kuuma. ilmastointi eikä jääkaappi toiminut. Valitimme tästä ja huoneeseen tuotiin puhallin ja vesipullo, hotelli taisi olla täynnä. Valitin asiasta uudestaan ja seuraavaksi yöksi meidät upgreidattiin parempaan huoneeseen. Palvelu oli hyvää ja ystävällistä. Parkki pihalla ja sijainti hyvä.

Great location, friendly staff, perfect breakfast.