TownePlace Suites by Marriott Tucson

I have stayed at this hotel on every trip to Tucson since 2016, and up til now have found it to be very accommodating for my needs. However, it is becoming "old and tired" lately, and I will be looking for other accommodations starting next trip. Carpets are fraying and ripped, tiles cracked, chairs falling apart, air conditioners rattle, bedding is worn, and even door locks are unreliable. (I had to get front desk to escort me to room to open door this morning, after two sets of new keys being made and two trips to try to open door lock). Marriott inspectors haven't made it to this place lately!

Convenient and well priced; the upper floor joists could use more sound deadening, footsteps were frequently heard.

The property was not clean. We have stayed at Marriott properties in the past and this was just not up to par.

We were scheduled for a 5 night stay to visit family. Hubby got sick and it was a 18 or 19 night stay with him in the hospital for 6 nights in the middle of all that time. We had to change rooms due to the extension and they were most accommodating - giving us an ADA room that he needed post hospital. The staff was so amazingly helpful, friendly, kind, understanding and went out of their way to make everything a little easier. He came out of the hospital on an almost salt free diet, so having the full kitchen was a HUGE help. I was able to get a full hot breakfast from the hotel each morning then prepare lunch and dinner in the room and stay in the diet restriction. If we had to eat out, this would have been impossible. We appreciate so so so many things about this hotel, the management and the staff. For instance: plentiful pillows!!, Hot breakfast with variety, coffee 24/7, fresh fruit 24/7, fresh cooked cookies each afternoon !!!, great housekeeping staff, comfortable beds, comfortable lounge chairs at the pool, a beautiful pool, and last but not least - padded carpet in the rooms. Also we felt very safe there, which I really appreciated while he was in the hospital as I was coming back late each evening. Christina, Andrew and Jason are great and wonderful, and we wish to commend them all for having an excellent facility and being so friendly and kind.

We are long-time Marriott rewards members, but they've seen the last of us. The quality of service and accommodations has declined, while the price has increased. The breakfast was not even close to Marriott standards, and the eating area was extremely tight and confining. Room was clean, but bathroom was old, tired, and outdated. The temperature control in the tub/shower combo was nearly impossible to operate. Front desk clerk was an older gentleman who was far from friendly/welcoming, but borderline rude and grouchy. The location is excellent! Next time we'll be back at the Hampton Inn next door.