The Ritz-Carlton, Half Moon Bay

A horrendous experience staying at Ritz Carlton Halfmoon Bay! Housekeeping service is so bad that I encountered two bad experiences! They didn’t cleaned up properly from the previous guest and I found a stained sanitary pad in the bathroom! This is so disgusting ! On the day of checkout they kept knocking on my door while I am asleep to want to do housekeeping on the day of check out ? Very bad housekeeping service and this has tarnished my past experience of staying at Ritz Carlton Half Moon Bay!

This was my 9th Ritz that i have stayed in over these past two years, and i have got to say, going to this property up in northern California, takes you to a whole new different world! The views are absolutely breathtaking and it makes you feel like you are in Scotland! I went to his hotel with my friends to celebrate and I was very impressed. The weather was perfect as well for the few days that we stayed there. The staff was very helpful and attentive. Noe was our first bellman who took the time to go over the availabilities of the room and even showed us where everything was. A lot of times i go to hotels and i may not know how to use some of the switches, but he did great! Christina who took us for the nature walk was well versed in the history of the property as well as the area. The walk was an hour long along the coastal trail and it was about 2 miles round trip. There were slight up and downs but nothing that was not manageable. I would do it again for sure. Christina was very attentive and new our names quick and took stops along the way to explain the area. Josue at the spa area was also awesome! I needed his help several times during my stay and he was extremely kind and helpful! He also helped asses the situation and helped me out in a great way! I am very grateful to him! Anya checked me in and Justin checked me out, both were super helpful and patient as well. David at the bar in Novio provided great service with drinks that came quick. There were several guests who were not happy campers, but David and Rich handled the situation with much grace. For breakfast we had maria v who brought out some birthday treats and sang happy birthday as well as dinner Rory did great as well! We also had a great conversation with Jamil (sorry if i am butchering the name), he was the manager for the evening, and he was very hospitable and knowledgeable as well! One thing that would have been nice would have been if there was a shuttle from the property to the halfmoon bay "downtown" area. I think that that would be helpful for the guests as well. I can see how this hotel is highly rated across the board. I would definitely recommend staying here! I was able to use my nightly upgrade award with marriott and we were able to get a firepit room, where we had s'mores. The hotel sells these s'mores kits since they have fireplaces all over, and this was a cute idea.

Stunning property with exceptional service. Justin at the front reception was extremely helpful with all my requests. Joellen made our dining experience memorable. The food was delicious and the views amazing.

I went for dinner and returned to my room to find it empty, except for the case of my toothbrush and an agenda for the meeting I was attending. The safe was still full. Everything else was gone. My laptop, iPad, my suitcase, rucksack, toiletries, dirty clothes, and power chargers. I called reception, and within 20 minutes, a bellhop returned my items, explaining they were on the driveway. A further investigation revealed that service quality is so poor that my room had been emptied (at 7pm at night) by "accident." It totally screwed up my stay and put my out of kilter, even though I was offered a $200 resort credit. I've given the resort two stars rather than one star because the staff at the spa and fitness center (who did not know what had happened) were incredibly friendly, helpful and engaged. Well done them.

Staying at thiz property was by far, the best hotel that my partner and I have ever experienced!! Every single person there made us feel so welcomed, accommodating, and the customer service provided was beyond exceptional! I would like to give an extra special thank you to the following employees who were absolutely a pleasure to meet! Club Lounge: Rosina, Briana, and Violeta! Navio: Benny, Maria, Billy Guided nature tour walk: Christina Bike rentals: Kimo Thank you all so much for making this birthday celebration an unforgettable one!!

Took my daughter to the Ritz-Carlton HMB for a Mother Daughter Massage Day. Not impressed. The Spa was not at all what I expected for a Ritz. Save your money. Their spa needs a complete make-over. $450 for a massage. Plus they still charge you $50 to park your card for 90 Minutes! The resturaant was also closed at 11 when we wanted to have brunch in the conservatory. The Lockers are completely open to the "Quiet room" where your wait. You are sitting there watching (and being watched) while you undress? Who designed that? Also, no hairbrushes in the blow dry area. The massage was fine but I felt the amenities were not what I would expect at a 5 star hotel. I was willing to pay for a mother daughter "experience" but this was nothing special.

Extremely great staff. Room was very comfortable (used FNA through AMEX Co-Branded Card) and got upgraded upon arrival to an ocean view. Smallish gym for resort of this size but had everything which we needed. Food was overpriced for what it was but quality was good.

Terrible Customer Service! I had a reservation to stay two nights through a group rate. I acknowledge there was a late cancellation fee. However due to lightning hitting the plane I was going to fly out on and subsequent flights being so delayed in NY that I could not make it in time (irrespective of any layover) I had to cancel. As a Bonvoy Gold Elite I left messages asking for relief on the cancellation because it was flight and weather related. Not only did they charge me but they didn’t even have the courtesy to call me back despite 3 voice mail messages. Stay away if you are a a Bonvoy Elite

Great experince