Staybridge Suites Louisville - East by IHG

Breakfast, pool

Location and staff

I was disappointed by several aspects of this particular stay. Upon arrival, I noticed that my room lacked a fresh scent and felt unusually humid. While the gentleman at the front desk was kind enough to provide air fresheners, the issue persisted, and I ultimately purchased my own in an attempt to make the space more comfortable. Unfortunately, this did little to improve the atmosphere, and I struggled to feel at ease throughout my stay. I did request a room change; however, the alternative offered was no better, so I chose to remain in the original room. I also asked for housekeeping service, which was completed and did help somewhat, but by the time the air conditioning had sufficiently cooled the room, it was nearly time to check out. This experience was disappointing, especially considering that this is the first time I have encountered such issues at a Staybridge property. I hope this feedback can be used constructively to ensure the high standards your guests have come to expect are maintained.

The pool was broken with green water !!

The room was bigger than expected and staff was friendly. The complimentary breakfast was limited but good.

Room I was in had some damage to it prior to stay that wasn’t repaired. Paint was peeling on bathroom ceiling, Tile trim in bathroom was broken, bathroom tub was stained and faucet on tub was broken, and the carpet in room was coming undone.

The hotel workers were friendly and very helpful Especially Noel at the front desk

Breakfast could be better

Nice, quiet, and relaxing

Spacious room. TV in each room. Great kitchen area and good seating options. Fairly close to the Expo Center made travel convenient and easy. Would recommend this hotel for future visits.

Pillows were to soft for me. No biggie.