enVision Hotel St. Paul South

Kevin at the front desk is awesome

Room was so damp/humid that the carpet still felt moist with the air conditioner and the bathroom fan running. There was mold in the bathroom. The room was not thoroughly cleaned, debris noted in corners and on the plush chair. No garbage can in the bathroom was weird. The one nice feature was good water pressure.

Great staff

My husband and I checked in after hours due to us just getting in town. When we were escorted to our room, the room was very hot. We turned on the AC only to realize that the AC was not working, the room was extremely hot and had a smell of dogs. I went down and spoke with the lady at the front desk and she told me that the AC Was not working, but she’ll send maintenance up in the morning. She said she could not send us to another room because she was sold out. Because it was so late my husband and I went back to the room to try to make the best of the night however, the room reeked of dog urine. When you laid on the bed, you could smell it on the carpet. Once I get up in the morning, I realize how unclean the room was. Staff apologized to me and said the previous person must have allowed their dog to pee in the room. I was told that the person will come in at 9am to fix the AC and housekeeping will come to take care of the smell. At 11 am when NO ONE CAME. I was over it! I asked for my money back because we had prepaid. I was told that if I left I could not get refunded. I asked for the manager and was told that she wasn’t coming in until 12 maybe 1pm but but she will come up to the room no later than 3pm. I was very hot and upset at this point. I demanded my money back. And had to book another hotel two hours before the wedding that I was attending started. Horrible experience!

I got the room for my kiddos to swim but the pool was closed.

Front door locked at night requires you to drive or walk around back. No key card entry at front door. Slowest elevator in history. No breakfast.

I never leave negative reviews but this might be one of the worst places I’ve stayed. It looks great in the pictures online but it is so dirty. The ceiling above the shower is suspended tiles. They were moldy and looked like they were going to fall in. The toilet didn’t want to flush and overflowed from just a small amount of toilet paper. It’s way more run down than the pictures make it look. The front desk person was nice though. But I won’t stay here again.

The staff that we met were kind. It was not their fault. The hotel had noises coming from every end. Not what you'd expect. There was a constant beeping at the front desk. The breakfast was closed. The elevator was terrifying and smelt like old milk. All of the carpet smelt like old milk. Our room was incredibly gross. The corners of the bathroom looked like they were never cleaned ever. We got multiple calls to our room and just had the person on the other line hang up or hang up and call again. The front desk called us before 8am and said that our room was never paid for which is unexpected but also not their fault. Again, the front staff members were kind and doing their best. The hotel itself its just pretty gross.

Hotel room was FILTHY. Wrappers under the bed with an inch of dust, cop rings from drinks all over the night stand, bathtub plug was broken and wouldn’t hold water, pillows were flat, and bed was hard.

It was perfect for a one night stay. Had a few hairs laying around the room when i arrived, like in the shower and on the bed. But other than the few hairs here and there, it was clean and comfortable.