Best Western Plus Cairn Croft Hotel

I loved all the amenities that were available. The kids loved the play structure and the pool and hot tub was great. We loved the arcade. Its location is close to a lot of stores and attractions. The staff were friendly and helpful.

We stayed in the courtyard and the noise level was pretty intense. The pool area is open until 10am so you could hear screaming in the room until late at night. The pool’s temperature could be a little warmer! 🥶

Clean and good layout

The hotel was great for kids. They had so much fun! We liked how the pool, playgym and arcade are in the centre of the hotel making it accessible .

The pool area was fantastic! The foliage made it very tropical on a snowy day. Even the lounge area by the pool was so relaxing. Restaurant attached was delicious.

Pool area!!

The staff was very friendly and the grandkids enjoyed the pool and hot tub. The rooms were clean and had everything we needed. The breakfast was good. The staff we spoke to also had very good things to say about being employed at the hotel. We also noticed some areas had been freshly painted,

We kept the kids away from the arcade because that became a problem last year when they wanted to keep on playing and weren't winning anything. We told them they could spend less money at the store and buy exactly what they wanted. The pool, hot tub and area was clean. My only comment is that there was black mold present under the hand rail into the pool and in some areas around the edge of the pool. Our grandson has a serious mold health issue so that stood out for me right away.

Very little to like about this property

It was dirty, I didn't realize how run down the area around the hotel was. I mean it's not the hotel's fault and I understand the affordability crisis we have right now, but there were lots of homeless people just sleeping around the outside of the hotel. And they charge you $20 for parking even though the parking lot is shared with a pizza hut, McDonald's and a grocery store. They charge a $9 per night Niagara fee, that you have to ask to be removed ( despite what the clerk says, it is not a municipal tax, that is a separate $5 charge) Room was not as pictured, kids play area was very dirty. Same garbage that was there on our first day was still there when we checked out 2 days later. Really awful property with misleading pictures. The room we bought was not the room I thought I had signed up for.

The room was clean, comfy. The atmosphere of the hotel was nice, breakfast was good. Kids enjoyed the arcade.

We were hoping the pool would be warmer and the hot tub too. Also one hot tub was closed and it was a busy long weekend.