Hotel Indigo Detroit Downtown by IHG

The location

$100 incidential charge still not refunded to my card after 4 days

Parking was easy, staff was nice, room was clean.

AC made noise all night, very loud street noise from 8th floor (expected with location), water temperature adjustments on sink and shower were difficult. Felt a little overpriced.

The updated music vision

The amount of time we had to wait for valet to retrieve our vehicle

How close we were to our venue, the room was very nice.

Despite an extremely inconvenient four-day flight delay, my experience at Hotel Indigo was genuinely outstanding thanks to the professionalism and care shown by the staff. I want to make special mention of Anthony Harvey, the manager, and Tyler at the front desk. From the moment the situation became clear, they were attentive, solution-oriented, and genuinely empathetic. My Platinum status was acknowledged without hesitation, and they went above and beyond to ensure that both I and my guests were comfortable during an already stressful travel disruption. They graciously allowed us to remain in the upgraded rooms we had been assigned, accommodated the extended stay seamlessly, and handled everything with calm efficiency and courtesy. At no point did I feel like an inconvenience — quite the opposite. Their approach reflected true hospitality. While flight delays are outside anyone’s control, how a hotel responds makes all the difference. Anthony and Tyler turned what could have been a very frustrating experience into a reassuring and comfortable one. Because of their service, Hotel Indigo will absolutely remain a preferred choice for me going forward. Highly recommended, and sincere thanks to the team for their professionalism and kindness.

The room was quiet, and felt safe. We loved our breakfast!

The beds and pillows wasn't super comfy.