Minos Imperial Beach Resort Milatos Crete

Ana and Dora where super helpful in coordinating transportation to adjacent towns and provide great recommendations as to where to go and what to do. Very professional staff.

We had a nice time here, the kids did too. We liked the pools and the gardens were nice. Maintenance is certainly lacking. The water slides were dirty as well as the area around them. This was not the case with the roads and paths around the resort who were cleaned daily and the cleaners were lovely and friendly. The room was comfortable and big. The view was nice but again maintenance and cleanliness was subpar. Yes the cleaner was doing her best- probably but the scale built up and lack of attention to detail was evident especially in the shower. The room and we would say the place generally is tired and you can tell that corners are being cut. The food was hit and miss. We went on an all-inclusive which is fine if you’re not expecting any snacks that were almost non-existent. It was also our first time in an all-inclusive and we will probably think twice before booking again this type, as unfortunately the quality of the food was not to our liking. The beer was good the coffee was bad. We would go again just for the pools the beach and the convenience

Place was nice overall. Rooms were great. Pools nice.

Never will be back in this Place again! This is was not all inclusive resort we have to pay for normal cocktails and wines,

This place was a complete joke .. gave us the wrong room.

The property is not well maintained, nice rooms but not fully clean (sofa and balcony chairs are not clean at all) and service is not at the level of a 5 stars. Kind service’s attendees are an exception.

Basically a nice hotel, but lots of flaws. We had a good room with an incredible view, and the pools and beach are great. But the service the hotel provides lets it down. The Bellevue restaurant advertised on their website doesn't exist! The beach bar wasn't open any of the days we were there (we were there for 6 days). The drinks served were pretty poor - we couldn't order a good Aperol Spritz for instance (just some sort of pre-made juice thing...), and the staff couldn't make some of the cocktails listed on the bar menu. The housekeeping staff were very good and the room was always cleaned nicely every day. But we asked for a kettle (three times); the first kettle we were given was leaking, as was the second one. So we gave up. If you are staying here, we recommend walking along the coast to the town of Milatos which is beautiful with lots of tavernas and bars to choose from.

This is not a 5 star hotel. They are understaffed. You need to make your own table as they don’t have enough staff to service the guests. Queues for tables at meal time as not enough capacity. A la carte restaurants have minimal options, for example the italien for evening meal for children, spaghetti or spaghetti!!!! The facilities are dated. We were so excited to go to this hotel but we will not return.

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The views are phenomenal, however the service was very lacking. The food was NOT good. We had to go into town rather than stay and eat for free just because of how bad it was. The room was nice but not stocked whatsoever as an “all inclusive” should be. We found ourselves hungry and thirsty on multiple occasions with nothing to drink or eat. If you book, book for views only.