SpringHill Suites West Mifflin

The friendliness of the staff was very noticeable from the start. These folks like their jobs and it showed

This property is close to home and it’s very nice, clean and convenient. The Staff was very nice and accommodating to us. I recommend this to anyone staying in West Mifflin.

Pro’s: * Very clean bed, bathroom, linens, floors * Management accommodating and friendly. He let me book on Hotels.com from the lobby, to save a few dollars, and assured me it wouldn’t affect which room we got (some hotels reserve less desirable rooms for bookings through other sites). He also immediately restocked towels in the pool area when I asked. * Nice indoor pool, a bit small for laps but still suitable if you swim when no one else is using it. * Breakfast offerings a bit more extensive than the basic buffet: sausages, scrambled eggs (powdered kind), salsa/cheese for the eggs, pre-made waffles (very sugary!), instant oatmeal’s, small box-cereals, bananas/apples, yogurts (all high sugar though), coffee, hot water, tea. * Deep sofa could be used as a single bed or pulls out to full bed, nice for families. Con’s: * Sheets are lower thread count, scratchy- I would just bring my own pillow case if staying here again, as the pillows were good * Room layout is unusual. Typically the bathrooms are along the hallway side, which helps buffer sounds from the hallway. (During our stay the hall on the 4th floor was very quiet.) Here the bathroom is alongside where the bed(s) are, and the sink area is open to the main room, so more privacy for someone using the toilet/shower, but using the sink will disturb anyone’s sleeping. * Couldn’t figure out a way to block the bright light from the hallway visible around the entire doorframe. I usually block the bottom edge with a towel.

I loved everything about the staff! Very accommodating!

Every single staff member was beyond welcoming and friendly! From the parking lot to the room, everything was so clean!

Room was clean and comfortable.

I felt unsafe. I tried to use the gym, but was scared by one of the other guests. The guest was belligerent, loud, verbally abusive and was throwing weights around. We never had any interaction, but I was the only other person there and feared for my safety. I immediately went to the front desk and asked them to find out what was going on, but they were also afraid of him. So instead of removing him, they directed me to leave. Completely unacceptable response. They had further problems with him, but they did not handle the situation very well. I travel alone quite ofter and I have never had such a negative experience. I was too afraid to go back to the gym and too afraid to even walk through the lobby for fear he would be there.

It was perfect

The breakfast was tasty, a nice mix of healthy and hearty foods.

I wish there was a jacuzzi/ hot tub with the pool.

The staff is very friendly. The room was clean except and this is always an issue when I stay at any hotel. The shower is never as clean as preferred. The shower had around the hinges that pink soap scum that accumulates, and along the bottom of shower you could see mold forming. I don’t know why the hotels don’t use atleast soap scum remover. I know bleach is harsh, and I forgot my bleach spray. I do carry cleaning wipes, but the scum needs a spray down. The toilet paper roll handle was falling off the wall. We paid over $300 a night for soap scum and hanging roll handle. There should be quality control after cleaning and maintenance going through the rooms to fix deficiencies. Other than those issues room #225 was clean.