Grand Fiesta Americana Chapultepec

La ubicación

Que no tuvieramos capuccino en el restaurante del club

Great location. Great facilities, breakfast and staff

Nothing

Las atenciones del personal

No hubo nada que no me agradara

Our “junior suite” at the Grand Fiesta Americana Chapultepec was a wonderful surprise and truly the highlight of our stay. It felt more like a full one-bedroom apartment than a junior suite—very spacious, with a living area, kitchenette, and even an extra powder room. The standout feature was the breathtaking view of Chapultepec Castle through the floor-to-ceiling curved windows—absolutely stunning. The bathroom amenities were excellent, and the bed was very comfortable, making our stay restful. While the hotel has a business feel, it worked well for our family. The location is exceptional—right by Chapultepec Park, with easy walking access to the castle and museums. We could even walk to Condesa, Roma, and Polanco in about 20 minutes. We also found it easy to Uber to places like Teotihuacán and Coyoacán. The lounge was pleasant and uncrowded, with basic but satisfying offerings. The gym had small snacks and water, and housekeeping was excellent. A small downside: the kids’ play area mentioned online wasn’t there. Also, we heard street noise on the lower floor, while the top floors have party noise—so mid-level floors may be best. Overall, this hotel offers a fantastic mix of space, comfort, and location—great for both business travelers and families exploring Mexico City!

Wonderful customer service at every level.

The bar was a highlight — we enjoyed drinks and a light dinner there, and the staff did an excellent job. The bellmen were also outstanding.

At check-in, we were told our room wasn't ready and to return in an hour. After 90 minutes — during which we went to lunch — the same staff member asked us to wait yet another hour. After expressing my frustration, a colleague at the front desk stepped in and arranged an alternative room, which I appreciated. Overall, the staff were pleasant and the hotel was decent, but the windows throughout were noticeably faded, making it difficult to enjoy what should be a nice park view.

I had a lovely visit at Grand Fiesta Americana. The breakfast was absolutely delicious, with a great variety to choose from. The bakery items were especially impressive—everything taste fresh and high quality. The fruits were also very fresh and full of flavour. What really stood out was the guest service, which was excellent throughout my stay—friendly, attentive, and always helpful. Overall, a great experience and I would definitely recommend it.

atención del personal, ubicación, instalaciones, estacionamiento

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