Dreams La Romana Resort & Spa - All Inclusive

Ok

Perfect until the bellman give us a hart time ( NO COMMUNICATION BETWEEN THE BELL STAFF ) The bellman and a security stop us two times thinking that we didn’t paid the hotel-HILTON GET A BETTER C/O SYSTEM.

Not very crowded

The hotel is nice but they waste your time with a timeshare like scheme. After wasting your time they said that they would give you a credit for $200, but then magically the paperwork gets lost when you are checking out and there is no credit. They also are all inclusive but constantly are trying to upsell you. The staff is friendly. Food is okay. Rooms are okay.

Location is good. Most of the hotel staff aren't that friendly at all. One of my family member got food poisoning. During check out, we asked staff to take our luggage from our room to lobby. They came after 30 mins of our call, we ended up carrying our luggage our selves. Not a great service at all, didn't expect from a brand like Hilton.

Great place

We got a room overlooking the beach where all the activities were during the day and peaceful ocean view during night.

The friendly staff and amenities are great.

Excellent property and a very professional staff

The food was so incredibly horrible. Three times we ordered room service, the pasta had spoiled meat, the cream cheese was spoiled and the avocado was overripe. The food otherwise was bland. The buffet was dirty, the surrounding areas of it- the fruit had fruit flies literally everywhere and being served to people from behind a glass window. Even fries were terrible. Food was limited and couldn’t be pool side - which if you have little ones- you’re really forced to pack up everything to go get food (have to be dressed to go in). The room was also dirty- had fruit flies and when we asked for the trash they said it was too late and would do it next day despite telling them there were fruit flies everywhere. The beds smelled like mildew and when asked to change the pillows, they said sure and never did. Overall not a great experience- although all inclusive - just felt burdensome to get anything. The day care is for kids 4 years , anything less- a parent has to be present. We also book a partial ocean view, and we could barely see any of th ocean. Disappointing to say the least, especially for a Hilton brand hotel. The lobby we had to avoid because of the sales people who constantly tried to get you to sign up for an information session-