ESJ Beach Hotel

We arrived very early in the morning. I thought I rented a two twin bed room. When I arrived to the hotel, we got a 1 king bed room. The staff tried to find a room but we had to wait an hour. The room they offered us had a broken glass on the balcony door and faced the dumpster. They tried to find another room but we had to wait until noon. We canceled the reservation and stayed somewhere else. Besides all that, the pool and the gym were under construction. But there was nothing on the Expedia page saying so. Had I noticed, I wouldn't have reserved a room in the first place. I used to stay at ESJ early in the 2000s and the experience was always great. They must have change administrations because the place didn't look the same and didn't work the same way. I'm sad to say that I won't be considering it an option anymore.

Good

Very clean and close to everything. Walked 5 min each morning to amazing breakfast spot up the street

Run down outdated no pool not a hotel at all

Right on the beach ! Can’t wait To come back!

The room was horrible dirty, when you call customer service it takes 7 or more calls for some to finally answer and when they do it takes them hours to get your what you want, bathroom clogged 3 out of the 5 days we were there and every time we had to call multiple times for someone to come to fix it and had to beg because the kids needed the bathroom, room service came once the whole stay when we requested it twice, towel changes required 7 calls everyday to get them and then 3 hour wait on them because the person going around doesn't knock the door just says towels in the whole way and your supposed to hear him if your inside and if your not too bad. Massive renovations need to be done and the place just uncomfortably dirty

Great place

ESJ was very accessible to near by restaurants, beach and Viejo San Juan. Will consider this hotel once more for my next trip.

The hotel room was riddled with mold to the point it affected my breathing. The beds were extremely tough and not comfortable. The stove top would just turn on by itself to the point we had to unplug it and to add insult to injury the pool was closed.

I loved the view I had from my room! Beautiful scenery and this is going to be my go to stay when I visit again