Best Western At O'Hare

I had to cancel as my flight was changed and I arrived 7 hours earlier than expected. Expedia would not answer my 3 phone calls to cancel and I saw you could not cancel 24 hours before arrival. Wish Expedia would have a slightly better cancellation policy. Unlike the hotel, who I called and easily cancelled.

Good hotel

Very nice staff and had bookings late after flights were canceled

Wonderful staff and service, the parking was a bit rough at times but it was more people didnt know how to park more than the hotel. The only little issue i had was the elevators had broken down for most the stay which sucked but wasnt bad otherwise! Will return again!

Perfect for a quick stay by the airport

Unfortunately our stay was awful. The staff were some what nice but very short staffed so there was a long wait to check in.. once we got our room (second floor) we saw the elevators were out of service. There are only two of us and we each of heavy suitcases on top of bags to carry up two flights of stairs to the second floor. The hallways were so dirty, (trash just left on the ground) it smelled like mold and cleaner trying to overcompensate. Once we got to our room luckily the room was somewhat clean. There were some concerning stains on the ground and we found a dirty rag and empty water bottle that was not from either of us. The toilet wouldn’t flush toilet paper.. there was a small black bug we killed in the bathroom.. our tv didn’t even work in our room. We went to complain to try to get a clean room but when we called down they wouldn’t answer the phone. So we went downstairs to try to talk to them and the line was absolutely ridiculous. Not only people checking in but asking questions or complaining as well. It was a miserable experience. After 10 mins we just felt defeated and wanted to rest after driving 9 hours. Never ever again will we stay here. This place needs to be inspected and honestly shut down.

Lift was not working , my room was in third floor Expected me to climb with luggage , left to take an room in other hotel near by in ohare

It was an amazing experience and definitely worth the booking. I’ll definitely will tell my coworkers and close friends!!

Overall, pretty good. One elevator was broken. The main hallway by second elevator had a bad odor. The reception staff were polite. The bathtub was clogged in room 233.

I did enjoy the bus shuttle from and to airport