The Andrew Hotel

Very clean and good facilities

Nothing

Excellent customer service from Brian, Ayana and Michael. This has been such a great experience. The entire front desk staff is so friendly and helpful!

The hotel was conveniently located for our trip purpose. Unfortunately, the people that stayed in the room next to ours were extremely loud and we could hear everything. We could also hear the LIRR, the sweepers in the morning, and if anyone was outside talking.

the front desk woman was very sweet and helpful. it was also the closest hotel to the hospital my son needed to be at in the morning so it was convenient.

Photos on the website are extremely deceiving. The elevator smelled so bad, as did the hallways. The room was OK. The bed sounded like it was about to break when you sat on it. Molding was dusty and dirty. There was also a roach in our bathroom which in turn had me up all night. When my son goes back for testing I will be staying elsewhere even if it is further away and more expensive.

Great location if you are relying on public transportation! Nice rooms, friendly staff. Breakfast was very basic. Comfy beds. Clean rooms.

Nothing

A lot, the bathrooms are extremely small , the clog cap for the sink is stuck so barely any water goes through. The bathroom is very small the room is very small and it is nothing like the pictures. The chair when you move it the floor it has dust. I checked my feet it turned black from the dirtiness in the floor. The iron wouldn’t iron any clothes. The toilet is very small and placed in awkward location and overall everything was dirty. The tissue box had 3 tissues in it when we came in. The tables had dust and residue. The chair hair a white stain on the velvet cushion so it was kinda disgusting. Overall felt unsafe and it smelled like onions and B.O in the lobby. There was no gym or vending machine.

We arrived at around 10:00 PM there was no one at the front desk because the clerk was Valet/front desk/maintenance and housekeeping. The first room he gave us had been slept already and was not cleaned. I went back to the desk to complain, so we got a new room. Arrived at the new room laid down for a brief moment. I got up to use the bathroom and discovered 3 roaches running on the sink, then a giant roach sprinted across the floor. I gathered my belongings and left immediately booked the reservation through Booking.com. I have not received my refund yet and my credit card has been charged. I would not recommend theis Hotel.

Nothing this property is scamming people and taking their money

Everything