MainStay Suites Addison-Dallas

We left immediately after we found cockroaches in our room. The place smelled horrible and the room smelled very strongly of cleaning solutions. Will not recommend. You get what you paid for, but cockroaches....? Really?

Quietly and close to excitement

The suite was spacious and comfortable in general. Some furniture it's old and worn out. The bed was very good and the room quite, I slept well. There are small roaches in the kitchenet and the bathroom, other than that everything else is ok.

This is the most awful “hotel” I’ve ever stayed at in 43 years. It was FILTHY. We arrived at 11:30pm and were leaving the next morning or we would’ve relocated to another hotel. Dead bugs on the floor throughout the hotel, roach in the room, refrigerator would not shut therefore it was open all night. The desk and chair had some sort of “liquid substance” on it so clearly had not been cleaned. Smoke detector and water sprinkler were hanging out of the ceiling. I’m pretty sure there was human feces on the bathroom wall. This place was DISGUSTING! We left by 8:30 the next morning so our stay there was less than 10 hours but it was definitely 10 hours too long. The “breakfast included” was a dry, stale 2 pack of muffins.

fine stay for simple, comfortable non-romantic

Not clean at all. Breakfast included at booking but no breakfast in the hotel

the front desk was nice. i was expecting to have breakfast but as you walk in you can see where a restaurant was. chairs were piled on top of tables and not a good look when you walk in. i had to go back to the front desk as my key wasn't working, the lady was a little annoyed as she told me not to put the key next to my phone as it wouldn't work. would've help to have been told this upon check in as i had never had this problem. I informed the front desk that the ironing board was broken, the maintenance guy was standing at the front desk and stated he would bring me one. it was never received. so I had to improvise to iron my clothes. it was a comfortable bed, the room looked more like a small one bedroom apt and that was ok. they need to do a better job at cleaning though. I spent a minute cleaning around the top of the shower wall. the hair dryer didn't look operational so i dared not use it. a bit more care but into the Hotel can make the difference. the Hotel gives the feel of, "we just mainly rent to industrial workers and those needing weekly housing"

The hotel is very plain from the outside and the parking lot has an aged vibe to it, but isn't too bad. There's a weird little construction with a bench in it and it gathered strange characters throughout our stay, but there was never any trouble. The lobby and hallways have a musty, weed-like smell, which fortunately doesn't seem to make it into the rooms. This hotel would do well to rip up the carpet in the halls and replace it with tile or something, since no doubt that smell is held within the carpet/pad. The hotel seems to have at one point been under renovations... But I think they gave up. Everything here feels unfinished. The breakfast area was full of overturned and spent looking furniture. There was no breakfast available to my knowledge, but the staff did eat in there once. The doors in our room were crooked and didn't close properly and dragged on the floor. The door to the room closed and locked fine, which is all that is absolutely necessary. The kitchen came stocked with silverware and dishes, but they were all dirty. I had to wash them by hand because the dishwasher door was stuck closed thanks to the countertop being installed crooked. Room AC was great and the TVs were good. Comfy bed. Bathroom was good at first glance but the baseboard under the sink was mysteriously missing. We spotted five roaches during our stay which is a new high score, breaking our previous best of zero. If I had paid any more for the room I'd feel ripped off, basically.

All good

Roaches- dirty.