Hilton Garden Inn Columbus/Grove City

Bedding nice, rooms very clean. Staff very accommodating and responsive.

TV didn't work in first room, pool area didn't get cleaned before morning opening time. Would love more toiletries in bathroom, toothbrush toothpaste, q tips, more towels, actually bath tubs.

It satisfied what we needed it to do.

We were told they only clean and restock rooms every other day during your stay. We needed clean towels, coffee pods, cups everyday. Had to go down to the desk to request these items. Front desk person was nice and obtained the items we needed to get by. I feel the rooms should be restocked every day during your stay.

Feels like a frat house.

I liked the gym. Was small but had everything i needed.

The hotel was ok in proximity. But a ridiculous fee for our 8 lb, 15 yo poodle for a hotel that claims to be pet friendly. Also, people running up and down the halls, yelling throughout the night. Would not stay here again.

BEST PART OF THE STAY WAS CHECKING OUT A DAY EARLY. THIS HOTEL IS THE WORST I HAVE EVER STAYED IN....WE HAD TO CHECK OUT EARLIER THAN WE SHOULD HAVE, AND THEY REFUSED A REFUND. WE CHECKED OUT AFTER A SERIES OF INCIDENTS...FIRST NO IRONING BOARD, SO WE ASKED FOR ONE AND WAS TOLD THERE WAS ONE THERE. WE ASSURED THEM THERE WAS NOT, SO THE FRONT DESK REP INVADED OUR SPACE AFTER UNPACKING TO "SEARCH OUR ROOM" FOR THE BOARD. FINALLY SAW THAT THERE WAS NONE AND BROUGHT ONE BACK. WE WERE TOLD THE WATER BOTTLES IN THE PANTRY WERE FREE TO GUESTS, BUT WERE CHARGED. WE ALSO STATED THERE WAS A LOUD DRIPPING SOUND IN THE BATHROOM WALL, WHICH HE DISMISSED AS NOTHING. IT WAS ANNOYING. THE WALL PAPER IN THE BATH WAS PEELING. THE ROOM HAD NO OVERHEAD LIGHTING ACCEPT IN THE ENTRYWAY....A TOTAL OF 2 TABLE LIGHTS. ONE AT THE BEDSIDE AND ONE AT THE DESK. THE ROOM IS DARK AND BLAND. BATH WAS WELL LIT BUT THERE WAS NO SPACE AT THE SINK TO PLACE YOUR TOILETRIES. WHEN I WENT TO DRY MY HAIR, THE HAIR DRYER WAS SO DIRTY AND STICKY, IT LITERALLY STUCK TO MY HAND. JUST WHAT YOU WANT AFTER BATHING....IT WAS DISGUSTING. THE WALLS ARE PAPER THIN. THE FOLKS IN THE NEXT ROOM DECIDED TO TURN THEIR TV VOLUME UP AFTER 11PM SO IT WAS BLARING. WE DID COMPLAIN AND THEY TURNED IT DOWN. HOWEVER, DURING THE NIGHT THERE WERE SEXCAPADES HAPPENING, AND AGAIN IN THE MORNING, YOU COULD HEAR THEM IN THE SHOWER. GOOD FOR THEM, BUT WE COULD NOT SLEEP. THAT WAS IT. WE CHECKED OUT THAT MORNING AND THE GAL AT THE DESK WAS NOT APOLOGETIC AT ALL....IN HER CRUMPLED UP TSHIRT (SHOULD HAVE OFFERED OUR ROOM IRONING BOARD TO HER) SHE REFUSED TO REFUND ANYTHING. DO NOT STAY AT THIS HOTEL. IT MADE SUCH A DISGUSTING IMPRESSION ON US THAT WE DO NOT INTEND TO STAY AT ANY GARDEN HILTON EVER AGAIN. WE ARE NOT SNOBS. WE JUST EXPECT OUR SERVICE TO BE WHAT WE PAY FOR. WE WORK HARD FOR OUR MONEY.,

The staff was great

The bed was worse than jail bed it felt ok but woke up broken back and I've never had back pain lol