Charlotte Suites by IHG

Rooms were big and spacious. Property and rooms were clean. Staff was very friendly.

No silverware/ dishes in the room.

I liked the comfortable bed and spacious suites.

I didn't like the hidden fees that I got hit with AFTER I arrived on the property to check in. Over $100 in fees they did NOT disclose ahead of time. I am waiting to see if it comes off of my statement. Also the signage is tiny so we got lost every time we returned to the hotel because we couldn't find it.

Comfortable bed, good breakfast, nice dietary staff

You had to pay Parking with tiny parking lot I had to park by a dumpster with several storage buildings which felt Unsafe to park beside and walk at night

I liked the convenience to the airport. That was the reason we selected this. The gentleman at the front desk when we checked out at 5:30am was very friendly.

Honestly, despite the apparent upgrades the place seems run down. Like they slapped a coat of paint on it but that was about all. Some mold in the bathroom, fridge froze our drinks... just an overall blah experience. You have to pay to park, but can only pay through the app not as part of the bill, so $8 per night is really $9.50. Front desk person when we checked in was COLD, not friendly at all.

friendly staff, nice room, overall pretty clean

stained curtains

The place was under renovation… I should have been told… also… I had to pay for parking? That’s really bad.

The staff went above and beyond and was very friendly and helpful

The rooms are very outdated and need upgraded.

This place was clean and provided a shuttle to the airport in the morning. Very easy check in and out with a reservation from Booking.com. Staff were kind and helpful.

The furniture was a bit old, but everything was clean and this place met my expectations for the price paid.

Room needs updating. Rug is old and separating from the tile going into bathroom. Bath/shower area needs to be cleaned better.