Courtyard by Marriott Key West Waterfront

My flight was cancelled on January 28 due to a snow storm on the weekend 1-24-26.So I had to cancel my reservation.The Manager told me my refund $400 would not be refunded due to hotel policy.There were no flights but she didn't seem to care and was very condescending. I had to cancel my 2nd half of the trip with HILTON. They gave me my deposit back and put some points in my account.Guess who I will be staying with from now on HILTON.

Muy tranquilo el hotel, la ubicación lejos de las zonas turísticas muy buena

Poca variedad en el desayuno

Worst customer service experience I have ever dealt with! I am a lifetime Titanium customer with over 1,400 stays in over 35 years of traveling. Booked a two night stay for a stay a couple weeks ago for a Thursday-Saturday stay. My wife’s friend, experienced a serious health issue and I had to cancel their trip on a Tuesday. Callled the staff- the lady was the most disrespectful individual I have ever dealt with as she only cared about “their terms and conditions states cancelling w less than a 7 day notice is a one night stay- my cost over $400! Ironically- trying to raise this issue to the GM- Michael- he also experienced a health issue and was unavailable for over 10 days due to his sickness!! I called today twice as left a vm for Michael w no response. Explained my situation w the front office lady who said she would talk w Michael…. No response and to boot-they were sold out upon my wife’s check-in date for the two nights!! Total BS!!! Worst Marriott experience ever- stay at your own risk!! Jeff D.

Kameralność i kapitalny basen

Zbyt daleko od centrum

Decoración, calidad de las instalaciones de los salones del Lobby y la pisiciona

Nos toco una habitacion con problemas en una de las camas. Salvo eso todo bien.

The rooms and facilities were perfectly acceptable. THE STAFF WAS FANTASTIC!! Front desk was ALWAYS responsive, engaging, warm and helpful. Service with way more than a smile!

Took a couples trip to Key West for just one night. It was part of a birthday celebration and the staff at the Courtyard, Key West Waterfront made it a wonderful experience. I am a Titanium level of Bonvoy but I believe they treat everyone extremely well. The check in was friendly and efficient and I was assigned a beatiful water facing room on the second floor. Upon entering the room we were in for a beautiful surprise. The room was filled with birthday ballons, a bottle of chamagne, a few treats and a great personal note. These touches do not go unnoticed and make for an unforgettable memory. Special shoutouts to MaryAnn from the front desk who I believe also blew up all those balloons. Also Latoya, Pamele and Fabiloa who help prepare everything to make the room look so welcoming and enjoyable. The birthday girl was so happy and looking at the joy on her face throughout our stay made this trip to the Courtyard Key West so unforgettable. Thank you everyone and I'll be back!!

Breakfast was good.