Staybridge Suites Madison - East by IHG

Hot Tub was the reason we chose the property and it was not working. Staff did not seem to care.

I like that we had somewhere to lay our head last minute

A lot of things there is a very rude young lady at the front desk the manager then came in said we need a refrigerator two seconds and unsmithing it to the wrong stereo typing us on top of you all still have not let my pending transaction for $100 go the room was okay and for us to be have taken through all that stuff you would think there would be an adult swimming pool however it was just somewhere for the kids this morning I will never forget to really young lady looks like she's out of her 50s or 60s I would say 60 because the way she carried herself which wasn't a much older manner anyway she was a younger old lady with braids in her hair sitting at the top of her head in the barn very very unprofessional very nasty-minded very unprofessional like I spoke I don't know how many times I can say unprofessional I chose to speak with someone else she didn't jump into the conversation not knowing I would have put her in her place very quickly but I had my children with me so she was definitely not worth it you can tell she just gives people a hard time and she's very miserable no

Best front desk ever! Great location and amenities with very reasonable price..

Beautiful place, breakfast was amazing. Room was big, nice for our family and very comfortable for us to enjoy our vacation and relax.

Gym tv did not work, there was drinking and problems in the pool area and it took tell staff 3 times before they went to handle the situation.

We had fun

Hot tub was down and pool was closed in the morning. We had a suite so our daughter could sleep and we could stay up. The room was horribly designed where you had to go through the bedroom to get to the bathroom, interrupting her sleeping each time. The dresser dresser also opened every time you walked past it. The night light by the bathroom sink, which was next to the bed, was horribly bright as well.

It was a good stay. The only bad thing is the hot tub was not working.

Great service!

Staff and room was good; however, an incident happened in the pool where another guest pooped in the pool and didn't let anyone know. Unfortunately, my kid was in it for 15 minutes until we noticed it and reported it too the staff. They refused to partially comp us for this.

It was comfortable, clean and lots of amenities.