Staybridge Suites Madison - East by IHG

Hotel was under complete renovation which wasn’t mentioned anywhere on the site for Orbitz. Pool and hot tub also were shut down which was why we booked for the kids to swim. The entire floor we were staying on was in complete shambles furniture piled up in the hallways multiple contractors working in rooms next to the one we were given. Rooms being renovated didn’t have doors on and contractors were playing loud music with profanity blasting and I do t need to have my 6 year old daughter exposed to that. The front desk clerk was very helpful she offered a full refund and apologized for there being 0 communication online about the complete renovation going on. I’m sure it will be nice once it’s completed but until then id avoid it if I were you! Orbitz you should have this info clearly stated on your website and you don’t #FixIt

Staff was friendly. Beds were comfy.

Gym was under renovation and we weren’t notified before our stay.

size and layout of the suites was very spacious. kitchenette was well equipped.

under renovation

I was on the bottom floor and the window did not lock, which does not feel secure. I was also uncomfortable during check in, when the employee had to walk to the room to “check that it was clean” claiming housekeeping hadn’t marked it as such. I was checking in several hours after check in time began, so that could have been addressed earlier and there was just something about a male employee walking into the room before checking me in felt very off. The employee at the desk also announced my room number out loud while I was signing the form for a pet, which I am also uncomfortable with and prefer when I am just handed my cards where the room number is written. Overall, just did not feel comfortable or safe.

Location

Under renovation - not a little renovation completely tore up from the floor up in the lobby and hallways. Sheetrock dust everywhere, including in rooms, unable to walk down certain hallways due to tiles drying, packaged breakfast was available but honestly, better food could be had from the gas station. There was no staff to greet us upon check-in and I waited for more than 20 minutes before someone came to the desk. There was sign stating to use the house phone and dial 0 for assistance but there was no house phone, likely due to construction.

Location works great for me, rooms are very spacious

Limited breakfast due to lobby construction, was not disclosed until after booking

Fast service.

All the dust and particles in the air from construction.

Construction & materials dominate the parking area. We had to park off-site.