Hilton New Orleans / St. Charles Avenue

everything

Good hotel right downtown. Staff was super! Rooms were on the small side. The Luke restaurant in the hotel was great! Restaurants nearby were also good. Would recommend- Streetcar Café, Forbidden Pizza, and Majoria's Commerce (all walkable).

I typically don't write hotel reviews. We are Hilton Members and this is the hotel with the worst customer-service vibe, ever! What should one expect: a room at the prescribed check in time? NO! One clerk checking in people ahead of us, all getting their rooms, but the excuse for us was that they were trying to accomodate our request to have a friend's room close to us. But, it was well past 4 after a 12- hour day of travel. No welcome, no we are sorry - but I did hear: "You are here at the busiest time of the day, so you will have to wait." Other "strong" managing clerks then came to say once our rooms were finally ready, that we would have to wait our turn to check in, There was a "thank you for your patience," but, we weren't patient. We were exhausted and wanting the contractual agreement of a 4 PM check in. It went from bad to worse. Our room was dusty/dirty (the one they were being sure was all clean!); there are no clocks; there is no paper or pen; there is no real-time concierge service to offer NOLA info or any information about where to get coupons for tours. Continued running out of coffee of each morning. No water when coffee service is out. No towels on our second day - they ran out. No shower gel replaced (good thing there was an extra bar of soap.) There was a great deal of "NO, MAAM," to any question. Then we are all informed by letter under the door, that on our last night, no water can be used or toilets can be used, as all water service was disrupted from 11 PM to 4 AM. The water once on, was brown - couldn't drink it. NO credit was offered.

Nothing

I was charged for 4 dollar water I didn’t drink

I've stayed here a couple years ago. It's hard to believe how this property has fallen apart and is barely maintained to justify its prices. Where to begin.... chargers falling out of broken outlets, inconsistent hot water shower, toilet seat broken, $2/ in room water bottle. Really? I called or tried to ask for two extra blankets. Three calls later, after the first two calls rang about 10 times nobody picked up; I received two bathrobes! I'm honestly not sure what has happened here. But for the money, spend it elsewhere for the time being. The only positive is Luke's restaurant which is known for their shrimp and grits. Their bathroom has also seen better days.

Very nice hotel in a central location close to many restaurants and easy walk to Bourbon St. area and waterfront. Rooms were clean and comfortable.

I need to stay at this hotel because I was at the volleyball tournament, and this hotel was part of the tournament travel requirement. The team was excited, a 4-star hotel, nice looking in the picture. They charge us an extra fee than usual on a normal weekend, but this is the life when you do sports, everybody wants to squeeze you. The hotel is in an old building, and they started showing that all the elevators are shaking more than normal, and the ventilation is not working properly. They charge us 25$ for early check-in at 2.00 pm, which is nowhere written in their policies. In 3 days, I stay in the hotel, nobody comes to take the trash, nobody vacuums the hallways, I told the receptionist, and the answer was yes, yes. If you have a chance, avoid the hotel is not what they said it is