Tropical Queenslander

Housekeeping were excellent quick, kind , polite and done such a good job

We arrived late from airport and all directions and information on getting into are and room were succinct and clear

Clean and quiet

We cancelled straight away.

We booked this property while travelling through Cairns as a family with a young child. Unfortunately, upon arrival, we made the decision not to stay and cancelled our booking. The photos on the listing gave the impression of a professionally operated hotel with a welcoming reception area. However, what we encountered upon arrival felt very different. The reception appeared closed and unattended, and the property was surrounded by large gates and security cameras, which immediately raised concerns. More concerning was the activity occurring outside the property. There were large groups of people drinking, arguing, and fighting near the entrance when we arrived. As a result, we did not feel safe enough to exit our vehicle, nor did we feel comfortable leaving our vehicle parked at the property overnight. Travelling with a young child, safety was our number one priority. We appreciate that others may have a different experience, but based on what we personally witnessed on arrival, we did not feel the environment was suitable for our family. We also felt that the current listing photos did not accurately reflect our first impression of the property. I am leaving this review so that future guests, particularly families, can make an informed decision when considering this accommodation. This version is factual, professional, and focused on your direct experience rather than making accusations, which tends to carry more weight with future guests and review platforms.

Reasonable price for a family of three and two good location close to the Strand central to everything of our needs.

No complaints