Hotel Tybee

The location

The first room was dirty so we had to to change room. The outside looked dingy

Not shampoo and conditioner

Lo serca para ir todos partes

Location

It was dirty, especially in corners, and the hallways.

The hotel is located in a great location. There was easy waling access to the beach and local shops. The pools and new splash pad were an awesome addition for the kids. The elevators and ice machines worked great. We traveled in a larger group, and management was accommodating in getting us rooms next to each other. There was also excellent text communication throughout the trip and an easy checkout process.

The room needed some major upgrades in the bathroom. The tub was slow to drain and there wasn't a fan for circulation. Additionally, the pipe that held the towels was rusted and the toilet ran a lot.

View was it

Almost immediately, we noticed cleanliness issues. After entering the bathroom, we found urine stains on the toilet seat, and the bathroom overall appeared dirty and poorly maintained. This immediately made us uncomfortable about staying at the property. As we looked around the room, we continued to notice signs that it had not been properly cleaned, which left us feeling uneasy about using the beds and other furniture. Because we had paid a lot of money for our stay and did not feel comfortable spending the night in those conditions, we went to the front desk and requested a refund so we could find alternative accommodations. Our request was denied. After further discussion, the staff agreed to have the room cleaned again. Unfortunately, the re-cleaning process only added to our concerns. While cleaning the room, the housekeeper placed the clean sheets on the floor and did not replace the pillowcases until we specifically requested that he do so. This further diminished our confidence in the property's cleanliness standards. Overall, we do not feel that the quality of the accommodation justified the price we paid. The cleanliness issues, lack of satisfactory resolution, and overall experience left us very disappointed and unhappy with our stay.

The location is the best part about this hotel. Close to everything and very easy to get around.

We booked a dune view room. From the pictures, a view of the dunes with the ocean as a background was the expectation. Reality was looking across a parking lot at bathrooms and the back of the dunes.