Blue Water Inn & Suites BW Signature Collection

Very clean

Nothing

Clean and close to great restaurants

The dining room staff were very polite. The people upfront were very polite. The breakfast was very good. The pool was nice. The location was great.

When we first got there, the room had a very strong mildew odor(It was a dehumidifier set up in the hallway and a large fan in the reception area) we were told that they had had a heavy rain and they could put a machine in there that would take the smell out. When we got back from our outing, there was a cleaning chemical smell in the room-it was late. We slept in the room that night, but then we asked them the next day to please put the container in there that we could not sleep. I was very stopped up and it was very disappointing that they didn’t move us we then came back and slept there again, but I woke up feeling very sick and asked them to please do something about the room when we came back from our outing and I went into the room. It still had a strong odor and I asked that something be done so they moved us. The gentleman upfront not sure of his name had curly hair was very nice. Said he would allow us to move immediately. 45 minutes later, we were in our new room that was much better. We were initially in room 113 on the ground floor we were moved to room 208.-we had been told by three different people that it was the heavy rains that had created the problem, so I’m not sure why they put us there to begin with. We checked out Friday morning about 8:50 AM. Young lady said she showed that we were there through the next day. I said no that was incorrect. I talked to her about paying and she said no you pay through the third-party. I checked my bank account at that point and saw that they had charged my credit card and it was pending. When I got home Friday evening, I contacted Booking.com and requested that we’d be refunded for that last day. She said that we would be notified within two hours via email. I asked if she could please also call me. She said that she would I did not get an email and I did not get a phone call. I still see that same amount pending on my credit card as of right now. I had asked the young lady at Booking.

It was very clean and the staff was great. Breakfast was good. I like that coffee is available all day.

I think you should offer breakfast later than 9:30

I like free breakfast and how big the room was.

Drive to beach was meh 😑 I'd prefer little closer. Weren't enough large pillows for king size bed.

Beds

The guy checking us in barely knew what he was doing. We finally got checked in after an hour after we got there. The pool ended up not even being open. Which was the main reason that we went. Plus he charged us $200 for a security deposit that we haven’t even gotten back!

The friendliness of everyone from beginning to end. The breakfast was really good. Everyone seemed willing to be helpful.

The side door was broke to get to the room and the fact that we had to be in a room next to a barking dog.

Location and the staff

Nothing