Microtel Inn & Suites by Wyndham Syracuse Baldwinsville

Reasonable priced, close to restaurants.

Rooms had a moldy smell.

Horrible stay. Sheets stained. Water wouldn't drain out of tub. Mattress pad worse than sheets. Cob webs very thick hanging in bathroom. 7am person didn't arrive until 7.15am. And we were supposed to leave by 7am. Breakfast horrible!! They are supposed to reach out to you regarding a REFUND! said they sent you a message

See above

Location was fine

No hot water, no water pressure. There were loose tile is the bathroom next to the shower. It was dangerously the drawer next to the bed didn’t close it kept banging against bed. Uncomfortable bed

Very nice place. Neat and clean

Check in and check out were quick and easy. Checked in with staff who were able to accommodate my late check in time. Checked out through the app and dropped off my key cards in a dish. Bed was comfortable. Room was neat. The staff were friendly and nice. Great for the overnight stay I needed. More affordable than most for just one night with no additional fees and included breakfast.

First, when I checked in, the employee did not ask for ID, just my name. I feel this is an unsafe practice that makes it easy for someone to steal a room. Second, there was a loud, squeaky door outside my room in the hallway that was constantly making noise all night. Made it difficult to fall asleep and stay asleep. Third, breakfast. It's a small nook opposite the front desk but the size wasn't the problem. The available options were minimal but decent. There were cold pancakes that were rock hard around the edges. I tried adding butter, putting them in the microwave, and adding syrup but they were genuinely inedible. The juices were all watered down. You can actively see the dispenser swapping between juice and water as it pours. The only creamer available for coffee was half and half. The plastic knives they had were too flimsy to cut or spread anything. The butter wasn't left out to warm up which made it difficult to spread since it was too hard. There was also bread, bagels, and individually wrapped iced honey buns. I suppose you're meant to eat in your room which I wasn't aware of and may have missed the detail if it was listed in the booking information but thinking back to my room, there was a small desk and one chair. Unsure how more than one person is supposed to eat unless they expect everyone to eat in bed. But I feel like that's an easy way to dirty the sheets.

Easy access and good service