Sugar Mill Hotel

Almost everything

Please can the hotel sort out the very slippery tiles around the pool, we saw several people.Dinnner service in the evening was slow although the food when it arrived was fantastic.

We had a lovely time. There was a mixup at check in with our reservation and the staff was quick to accommodate us. They made us feel welcome and went went above and beyond to make it work for us which we appreciated. The hotel is beautiful and a perfect place to relax by a private beach. The food is the best food we’ve had in the BVIs. The pool is beautiful and the cabanas to relax on are luxurious. The view from our room was beautiful, we could see the ocean and sunset. We would definitely return but just keep in mind the rooms are only made for two people. Only other thing to note is the roosters crow at 4am, but it adds to the island vibe :)

Location and very helpful and friendly staff

Nothing

The breakfast was good and the location was nice. They need to make sure the chair cushions are dry after it rains. Got a wet bottom a few times.

I requested that the broken handle (totally missing) on the sliding screen door to our balcony be fixed the first day because it was very hard to open. (Had to push it up with your feet to slide it) I was told that maintenance would be right on it. We were there for 2 weeks and it never got done. Also the lamp shade by the bed was torn and missing pieces. Finally the parking was an absolute nightmare. There definitely are not enough parking spaces for guests, and staff vehicles and equipment take up some of the spaces. The narrow driveway and tall curb stones presented a real obstacle. Many were broken from vehicles driving over them trying to park or get by. We often had to back all the way down the steep driveway and park across the street from the hotel after finding no spaces available near our room. The grounds were a bit rundown with exposed pipes and electrical outlets in many places.

the entire staff, from housekeeping to restaurant staff were exceptional. The general managers Rupert and Andrea went out of their way to make us very comfortable. Complimentary cook to order breakfast was excellent. Dinners were off the charts good.

Airport pick-up would have been nice.

The breakfast was fantastic, included in the room rate we selected - covered an extensive brunch menu on Saturday and Sunday, and was served overlooking the sea with one of the best views anywhere.

We liked everything, probably the best hotel on Tortola

Good location, three nights in good room, good restaurants and some excellent staff,

Badly overpriced, rooms up a steep hill with very poor parking, equipment in room failed and wasn’t fixed despite requests, poor management (overworked?), management wasn’t knowledgeable with respect to our requests for local info, seemed to have limited, narrow focus unhelpful with our requests for rental car access to places

Truly an exceptional little gem. The sugar mill is low key and small which made for a more enjoyable and relaxing stay than large branded hotels. The staff is friendly, helpful and accommodating and the food was so spectacular we had dinner at the restaurant every night of our stay. Couldn’t recommend this oasis more.

This is a charming property! My adult daughter and I stayed overnight here before a Moorings yacht charter and we both loved a single thing about it! Lovely reception ( in the bar area👏) complete with a glass of bubbly and a cold towel to begin erasing your travel time to get there! Our room was 134 and we paid $500 for the night which included a delicious breakfast beachside. The bed was very comfortable. Our heated toilet / bidet was a fun treat too. The bathroom was gorgeous with all the amenities. We even had a small area with frig and coffee maker and microwave