Hotel Du Congres

Location

Very narrow room & staff do not know how to smile

I booked Hotel Du Congres, but unfortunately I cannot really review Hotel Du Congres: upon arrival, I was informed that my room was actually located in a different building across the street, operating under a different name, and this was never communicated to me in advance. I've booked one hotel and end up staying in another. A bit like buying a ticket for a concert and being sent to a different show — except the price remains exactly the same. The room was located in what appeared more like a service building than a hotel, and it was tucked away in a space that strongly resembled an under-stair room. It certainly did not match the expectations created by the photos displayed at the time of booking. To have breakfast, I had to leave the building, cross the street, and walk to the main hotel — a detail that would have been useful to know beforehand. To make matters worse, the room had several maintenance and cleanliness issues: stained carpet, a non-functioning bathroom mirror light, a stained blanket, and a defective shower-head holder. The most disappointing aspect was not even the condition of the room itself, but the complete lack of prior communication. Had I known that I would not actually be staying in the hotel I had booked, I would have considered other options. In short, the staff was polite, but when I book a hotel, I expect to stay in the hotel I chose — not in an unexpected alternative that I only discover at check-in.

Nous avons réservé cet hôtel en dernière minute suite à un problème sur Booking. L'hôtel a vite confirmé notre réservation. Le personnel était très accueillant, chaleureux et professionnel. Le hall de l'entrée à un charme fou. Literie confortable. Bon rapport qualité prix.

Just a very small little thing - the step in the room (from bathroom to bed!). But its minimal

La chambre dans la petite cour intérieure très calme avec de jolies fleurs

La porte de la salle de bains qui ne fermait pad

Pulizia della stanza e bagno. Cordialità del personale all'accoglienza e alla colazione. Buona scelta nella Colazione, prodotti di qualità.

Nulla