AmericInn by Wyndham Pella

Needs more staffing

Room was clean. Property was short staffed and the breakfast was not good.

This hotel was clean and the front desk staff friendly. The property is a bit run down and did not give us the value for the money we spent. For example: the towels were super old and grayed out (not fluffy and white); while hanging a hand towel on the rack, the rack fell off. It looked like it had been repaired so many times the rack was just balancing on the wall. The bath gel dispenser was empty. The tissue box was empty. It was obvious the security lock had been installed multiple times as there were several sets of holes in the wall by the door. We didn’t even try the breakfast because the food looked so bad.

This was my first time in Pella and it was so amazing. I always enjoy staying at an AmericInn

We were told no service. Since we stayed 2 nights, no housekeeping on the second night. We had to get our own towels and toilet tissue from the desk. If this is the new normal, night stayed after the first night should be discounted.

Clean & good price

Easy access and quiet. Close and simple drive to beautiful downtown Pella.

I didn’t like there was only 1 bath towel for 2 people in the room. I like the service and breakfast

The hotel was completely full with a festival in town. Only ever one person working, managing front desk and breakfast at the same time. Half way through the breakfast hours there were no plates, no napkins, no forks & knives. Only enough hot food items put out to feed half the number of guests. She would not restock utensils. (Although, at 9:30, when we left for the day, we saw her filling the bins with forks & knives so they were available.) The biscuits were hard as rocks, the gravy was gloppy, the eggs were hard boiled but only about 15 were put out each day (with over a hundred guests), the oatmeal was instant. The bread was stale the first day, the 2nd morning only about 12 slices of white bread, 3 bagels and 3 pkgs of some kind of mini coffee cake. No cups for juice the 2nd day, by 8:30am only 10 small styrofoam cups remained. (I walked to the front counter and took the cups by the water dispenser there.). The walls were paper thin, for 3 days we heard the conversations of both rooms on each side of us. The a/c would only come on after it was turned off and on again, had to reboot it multiple times during the night. Towels were very thin and stiff. The bed was comfortable, the room very spacious. No iron or ironing board. After the breakfast debacle the day before, we decided to eat breakfast at a restaurant, asked the clerk for recommendations but she said she had no idea where we could go. We paid nearly $300/night for this.

Busy weekend in Pella but still hoped to get breakfast. Very little food left at 8:30 when we went to breakfast.