Stourport Manor Hotel

When we arrived there was a Prom party on and we had not been notified, place was full of kids running around and very noisy we spoke to the duty manager Stalin Francis who apologised and told us to contact you for refund which they would approve as we should have been contacted.

My parents had their 40th wedding anniversary party here for 50 guests in one of the suites and it was a perfect size and also had exclusive access to outside. Staff serving fast at the bar, private toilets just for us which was much appreciated. Daniel was our event host and despite only being in the job 2 weeks we couldn’t fault his hard work, attitude , friendliness and professionalism. A big thank you to Louise too who we booked the event with, she was incredibly helpful!

The room was fine and the hotel itself is very nice However the staff were very poor the bar was not well attended by staff and the beer was off as the pipes were playing up and the beer was cloudy when paying seven pounds fifty for pint you do expect decent beer! I used the resteraunt but did not get served ( and it was not busy) so resorted to ordering at the bar and eating in the bar

Staff were not really customer freindly.

Facilities and the staff.

A little tired in areas. No plug sockets by the bed and in the leisure centre, no dryer for swimming trunks or swim suits.

Bed was comfy, food was good

Didn’t like the extras of paying to use pool gym facilities as I didn’t see this before booking. The shower in the room, was old, just dumped water out so had to stand over the taps to get any water on you. The bath had bits in it so didn’t look like it had been cleaned and there was pubic hair on the bathroom floor so clearly hadn’t been cleaned properly.

Clean rooms, friendly staff

Very uncomfortable beds, a music festival going on at the venue with lots of drunk rowdy people around which scared my daughter