Country Inn & Suites by Radisson, Pella, IA

Realaxing stay! Everything looked brand new & staff was friendly. Comfortable bed.

I would give zero stars if I could. This was one of the worst hotel experiences I’ve ever had. The room above us was incredibly noisy all night—constant stomping, banging, and pacing for hours. It sounded like a herd of elephants, and we got little to no sleep. We reported the issue multiple times to the front desk, but the staff did absolutely nothing to resolve it. No follow-up, no room change, no apology or ear plugs—just a dismissive attitude and poor customer service. It felt like they couldn’t care less about guest comfort or basic hospitality.

Both myself and my client experienced bizarre credit card charges far exceeding what we paid through Hotels.com. Weeks later it still is not resolved which leads me to believe it's part of their business practice to overcharge corporate or business clients in the hopes they will not review their costs. The staff that works the front desk was sometimes great and helpful. This was not consistent, as other staff was seemingly very inexperienced and emotionally volatile. From arguing with and shouting at my client to our team waiting for service while overhearing a young woman complaining loudly about her boyfriend and relationship on a personal call in the lobby.

The hot food at breakfast left a lot to be desired. One day the scrambled eggs were very good. The other days, they were poor. On our last day we opted to go up town for breakfast instead.

Breakfast.

Very disappointed in this hotel. Checking in was fine and the service was nice. The hallways and room smelled musty but it's an old hotel so I thought OK. However, we found dark stains on the bedsheets in the room when we arrived. The sheets smelled clean but there's no excuse for putting obviously stained sheets on the bed. How was that missed? I told service and they offered to upgrade our room but I thought changing sheets was sufficient. Sleeping was fine, it was nice and quiet. However, we woke up with scratchy throats and headaches. My partner has mold and chemical allergies and so we checked the AC unit in the room and found that neither the particle filter or the inside of the unit had been cleaned. We found a black crust on the grille inside the AC. We told the service desk and they sent someone to clean the unit but it did not help, and the unit started blowing black debris into the room and on the bed. The janitor service was out so we were told the unit could not be deep-cleaned. We should have left but didn't have another option for hotels that night. We felt worse the next day and checked out a day early to go to a different hotel. So, overall, the service was decent but the cleanliness and upkeep of the room was poor. It looked like their AC units hadn't been cleaned in a long time- they need to be deep cleaned or replaced. If you have allergies BEWARE of this hotel. Overall, I think this hotel is overpriced for what you get and can't recommend.

Nice clean hotel with a great breakfast area