Comfort Inn Columbia Gorge

The location was okay

They overbooked my rooms. They then expected me to pay if I canceled my full reservation. We had to then separate my family while we were dealing with a family emergency that ended in death. The room smelled terrible, it was filthy, and the AC didn't work. And the front desk worker was zero help and expressed no concern about our situation.

Too close to highway - loud.

Our comfort in room was clean, air conditioned and staff were friendly. Yes the property is older and some age you just can’t hide. We were please suprised by the room and comfort.

I am a local from WA evacuated due to the Burdoin Fire. I called and was extremely grateful to get the last room available even if it was expensive, a King Suite for which they quoted me over $300/night. I expressed that I was exhausted and stressed having just packed in a hurry and I had my cats as well and asked if they had an evacuee rate. They lowered the price to $286 and the new gal at the desk waived the pet fee. I was excited to see my luxury room. The room was relatively clean but the bedspread was wrinkled, there was a carpet stain and a McDonald’s drink lid on the floor. None of this would have even been an issue for a room at a much lower price but I guess I was looking forward to a little luxury. Regardless, I didn’t care, I was safe and could relax and hopefully watch TV and let the smoke induced headache dissipate. The TV didn’t work, however, and when I went to call the front desk, I learned the phone didn’t work either. So I called the hotel from my cell phone and they said they’d send someone up right away. No one arrived. The toilet was running intermittently all night. After grabbing the free breakfast, I asked again at the front desk about the remote and asked if they had instructions on how to work the remote and could they fix the running toilet. They didn’t know but said the manager would go up and show me. Turns out it was disconnected but she got it plugged back in. She apologized for not coming up the previous night and said she went to the wrong room. No word on the broken phone or running toilet. Despite the do not disturb sign, housecleaning came knocking on the door a bit later. I gave them my trash bag and tried to get back to my nap. A bit later there was another tap on the door and I was instructed to go to the front desk as I needed to vacate the room. What? I called the front desk and was advised that I only had a reservation for one night. No one said anything about that and i assumed incorrectly that being evacuated meant that I might be here for at least a few days. I would have likely kept looking for another room had they let me know this before taking my money. My frustration was growing and I decided to look at the regular pricing for the King Suite on a Saturday night. On the Choice Hotel website, the highest price for this room for the following Sat night was $254 but member price was $205. So I would appear that this hotel took advantage of my situation and shortage of hotel rooms during a fire emergency to jack the price up. I think that’s against the law but maybe not in Oregon? I will be looking into this further. In any case, if you’re looking for common sense, humanity and integrity, go elsewhere.

The oldest most rundown comfort inn I have stayed in. Price was too high for the condition of the it.

The desk staff looked at us as if not expecting us—even though we had a reservation. Had to look for rooms as had evidently given our rooms to others. We were told to use outside stairs — around side of property — to access our rooms. Our rooms were at the top of the interior stairs. The breakfast provided in the morning was barely warm — best item was the yogurt. We would not choose to stay at this property again.

Smelled really musky and dirty

Clean and good location

There was a youth team there and they ran the hallways yelling, knocking on doors, waking people up until well past midnight. It was not the hotels fault but they also were not able to stop it. We asked for a refund and we were credited $20.

Room was clean. There is no elevator so had to take my suitcase up the stairs for my second floor room. Located right off the highway & a Starbucks is closeby. Overall met my needs for visiting a friend in town.