Residence Inn by Marriott Spokane East Valley

The room we had was in shambles. The couch had rips and tears in it and the springs in the pull out bed were broken. The carpet looked like it hadn’t been cleaned in years. There was cracks in the walls and trim falling apart everywhere. It looked like someone tried to paint over mold in the bathroom.

Excellent location and very spacious for families to relax and enjoy the hotel.

The upholstery was worn out and I inquired about the status of the worn-out furniture. The front desk assured me that the hotel was going to get refurbished in the near future.

The front desk staff is friendly. Maid staff shorthanded (although I arrived after 3:00 pm, my room wasn't ready until after 4:00 pm). I stayed in a 1 BR, which is a decently sized unit w/average but sufficient furnishings.

Staff was amazing and great, but hvac system was broke so it was extremely cold in lobby, fir the staff and guests at breakfast, marriott if give this property an upgrade so you dont lose your great staff to a hotel thats warmer.

Great atmosphere and very helpful staff

Nothing

I like this hotel because the rooms are spacious, have a kitchen, the breakfast is pretty good, the breakfast/lobby area is open all the time with comfortable seating, the river trail is nearby, it’s close to the freeway, and the staff are nice. And there’s a Panera across the street. It’s affordable because it’s shabby comfort. We are okay with shabby because the rooms are clean and large and we have two big dogs. In room 100, the desk chair had part of the arm rest chewed off, there were holes in the sofa fabric and one of the lamp lightbulbs was dead. The heater doesn’t work well. There is a pet fee and the desk clerk told me there are plans to double it. If you travel with pets, the rate for pets is a good question to ask before you book. If you like pristine and modern, this spot isn’t for you. If you like spacious comfort, it’s a good choice.

Happy with the hotel, not happy with coordination between hotels.com and the hotel. Reserved and paid for 2 rooms, but the hotel only had us down for 1 room. The hotel honored my reservation for 2 rooms based on my email receipt. We were lucky they had the 2nd room. Something in your system needs to be fixed.

I wouldn’t stay here again it’s old and was pretty dirty, the beds are horribly uncomfortable