Staybridge Suites Detroit-Utica by IHG

Honestly, the biggest issue with this property is that it is old and just not maintained very well. Mold (possibly black mold) on the bathroom ceiling. Peeling paint. Carpet worn & snagged. As much as we’ve enjoyed staying here, it is in desperate need of updating!! Additionally, the breakfast wasn’t as nice as last time we were there…the exact same thing was served every morning we were there. The oatmeal had several inches of water on top and even after stirring looked uncooked and unappealing. The worse part was that our door didn’t close & lock when we left. We had to lift up on the door to get it to latch, which was not only inconvenient , but also a security issue. The staff was VERY nice and helpful, which is always a plus :)

I booked the hotel through Travelocity and paid in advance-in full. My family and I were waiting for our townhome to be ready on the 8th. We checked into the hotel and immediately noticed that it did not look like the pics. It is outdated, smelly and dirty. The first room was not feasible because the patrons in the room next to ours had a dog that constantly barked. Thus, our room was changed. When we settled into the second room, my husband was taking a shower (the bathroom was dirty and the paint was peeling in the shower) when I noticed something flying around. There were bees everywhere! Yes, bees!! I took a quick video and went to the front desk to report it to the receptionist (who was extremely nonchalant). She began the process of putting us into another room and I asked to see it first. Upon entering the room, I could smell mold and mildew. However, at this point (10:45 pm), my family and I just wanted to get some sleep. My husband had to wake up at 2:30 am for work. We packed up to move into the third room when the reception met us at the elevator stating that the room was “out of service” and no other rooms were available. She told us that they were affiliated with the hotel (Courtyard) next door and we could start a reservation over there by paying upfront. Travelocity approved our refund which would take 7-10 days! We were basically homeless. The hotel refused to comp us that night at the Courtyard so we could sleep and figure the rest out in the am.

It was nice and quiet. The pool was a great amenity to the room. Staff was very considerate.

Dirty and needs updating. Perfect set up with the suite option. Pool and hot tub were good! I’ve setting as well.

Floor had urine on it next to the couch. Didn’t realize until we went to leave and my son’s bag and everything in it stunk horribly. I called the front desk and they apologized and offered me half off one of my night stays. The bathroom also had a musty urine smell. Plus the wall around the shower was pealing. A thorough cleaning and updating of the bathroom would help. Another family that went with us said they found an empty condom wrapper in the pull out couch l, where their son was to sleep.

My Second Time Staying with This Hotel I Brought back 10 girlfriend's and we had a blast Front Desk Stephon Such a Awesome Person always go above and beyond ❤️ Staff Great people This place attracts Beautiful people from all over Thanks Stay Bridge Utica Michigan

A kitchen makes life easier, just wish the coffee maker worked , luckily there is coffee avaliable 24 hours a day in the lobby. Overall it fit our needs

Location is great. Breakfast was very good. Awesome room layout. Love that it has kitchenette and pool plus Hot tub.

Room wasn’t totally stocked as it should be. Very dirty carpets. Not the cleanest otherwise. Needs maintenance especially the bathroom. Some of the front desk staff were not very friendly.