Wingate by Wyndham Chantilly / Dulles Airport

Great hotel with friendly front desk. Always a pleasure to stay here.

We stayed 3 nights. First night ice machine didn’t work so you had to go to the 4th floor. Next night, no ice on 3rd or 4th floor. You had to go to second floor. One of the wash clothes wasn’t clean. They use styrofoam and the cheapest plasticware. Our lamp shades were busted and broken. It’s pretty much a sloppy cheap hotel. I thought Wyndham would have been a lot nicer than what it was. Wish I would’ve taken pictures.

My room had visible mold everywhere. The vents, furniture, even the coffee maker was full of mold in the water chamber.

Said they had airport shuttle pick up - but when I called the number it was busy and no one ever picked up, so I had to uber and it was $30 out of pocket additional. Room was smelly - it smelled like cologne overtop a smoke smell even though it was a nonsmoking room. Room was dirty and noisy - the walls were thin and kids were running up and down halls late at night.

Price

Staff was very nice and helpful at this hotel. The room was a little outdated and needed some work. Nice area that seemed safe. I would stay again because of the staff and proximity to the airport.

Nice pond with little trail nearby The smell in the room was not so good (probably because of the carpet) Very loud exhaust fan (*rm. 217)

The front desk staff today was completely awful! I am a Platinum member, and this stay was my 40th stay this year, which makes me a Diamond member. The staff flat out lies about inventory!! The service is subpar and for this reason, I simply cannot recommend it at all! They tried to put me in a room below what I booked, and when I asked for a complimentary upgrade due to my status, which is not an issue at any other hotel if they have availability, I was lied to and told they don’t have suite rooms at this hotel! When I got to my room, I found that it wasn’t even the deluxe room I had booked! Rather than the front desk person bringing me another set of keys for the correct room, he told me to come back downstairs to retrieve the keys after going back and forth with me about my room, and asking me how the room was a not a deluxe room! On my way down to the front desk, I logged on to the website to show the front desk what I had actually booked only to find that they had TWO suite rooms available, which I had asked for upon initially checking in. Once at the front desk, I again asked about the upgraded room only to be told that they didn’t have suite rooms at that hotel. When I then showed the front desk person that they had two suite rooms showing as available for booking on their website, he then said, well they aren’t available because they are booked! I was then given a room two doors down from where the originally assigned room was. Upon walking in the room I immediately noticed stains on the floor and stains on the sofa couch. Given that it was now nearly 11:00 pm and I was tired, I begrudgingly just went to bed. The next morning, I woke up to take a shower and found hair in the towels! The bar hand soap had mold on it when I opened the box, the bathroom sink and the floor in the shower were cracked and peeling and the floors were just grimy! I’ve stayed here a couple of times in the past and was not overly impressed, but this stay has been by far the absolute worst stay I’ve had at a Wingate hotel. In fact, the entire experience, which was my 40th stay for the year, was anything but a Diamond celebratory experience!! Do yourself a favor and stay elsewhere!

This feels like a property that is in desperate need of a refresh. Walked in and people are hanging out in the lobby with their bare feet on coffee tables, gross. Took 35 minutes just to get my room. The room itself was fine and clean but the whole property felt dingy.

Good