Holiday Inn Express Lichfield by IHG

Room was fine

Evening meal very poor. Location meant double M6 toll.

Staff was very chatty and helpful

The doors cold have soft close so they don't slam at night.

The staff were exceptional. Very welcoming and helpful. A special mention and thanks to James and Josh. As Australians we were very impressed with the lovely manner in which we were greeted. The location was close to the National Memorial Arboretum. We had a hire car and felt that it was quite safe in the Holiday Inn car park. I would stay there again.

Great location Staff really helpful Lovely breakfast

Given a tiny room instead of king-size We requested another room It was quickly sorted for us

late bar

bed size

I went to this Hotel due to a personal family matter with my little dog and booked in for four nights. My daughter suggested that I just stay in the Hotel for 1 night then go to her house for the remaining three days I told the Reception and they said that they would give me a discount. They charged me £ 285.64 for one night for just me and my little dog with breakfast. I explained my situation and wrote to the head office but they were not prepared to reduce the one night cost as a gesture of goodwill due to the circumstances. I had not long come out of Hospital after an operation. Where is the customer care with this Hotel charging extortionate prices despite my circumstances, it caused me a lot of distress. Another pointer was that the heating in my room was not working.