Hampton Inn San Marcos

Super nice customer service

Everting

Near our destination. Appreciated the 24 hour coffee and tea bar.

Great location.

Unfortunately there was some kind of water leak in the main hallway.

This Hampton Inn is worn down and somewhat on the dirty side. I normally stay at Hampton Inn's and this is the worst one I have ever seen. I saw a management response on another recent review saying that renovations to the property are due to start soon. That's good because they are definitely needed. In the meantime, I would suggest the management focus on cleaning this hotel up. The hallway carpets are visibly beat down and dirty. Front entrance matts, doors, concrete, etc all worn and dirty. Seating in the breakfast area stained in many areas. Elevator doors and adjacent walls dirty and trim paint chipped up. Thresholds grimy and dirty. Its all easy to see and easy/inexpensive to fix. Most stains (especially in the breakfast area seating) can be removed with a wet/dry vac and spray bottle. A cleaning field day perhaps with some temporary extra labor would do wonders for this hotel while waiting for renovations to begin. I can understand that renovations are expensive and must be carefully planned well in advance. Simple cleaning, light painting, and attention to detail is something that should be done on an ongoing basis. To be fair the rate charged for our stay was less than many other nearby comparable hotels. The provided breakfast was good and the staff were friendly and courteous. The room I stayed in was acceptable. The hotel also provided complimentary copies of the Wall Street Journal which I thought was very nice. Overall, an ok stay.

easy access to highway

not applicable

It was close to the family we were visiting and clean. The breakfast had good options for protein in addition to the typical breakfast breads and cereals.

The sheets didn’t fit the beds. They went half way down the mattress, so when you rolled over in your sleep they popped off. I also expected a pullout couch in the room, but it was just 2 teen beds for our family of 5.