Hilton Garden Inn Indianapolis Downtown

We have had a phenomenal experience here and I’ll be coming back when in Indy. The team has been more than hospitable! Both Mindy and Jossee had been absolutely incredible. Responsiveness, hospitality and phenomenal service are the themes that define this trip! Please recognize them for a job well done as this isn’t the standard everywhere! Kudos

Where do I even begin with this place. Some of the employees here are straight up thieves, and management clearly doesn’t care. Personal items went missing out of my room, and when I reported it to the front desk, Mindy was unbelievably rude, nasty, and completely dismissive. Instead of taking the issue seriously, she talked down to me in a condescending tone and acted like my concerns didn’t matter after I clearly explained that the items were left in my room. To make matters worse, the hotel is now refusing to take responsibility or compensate for the missing property. That tells me everything I need to know about how this place is run. Let’s also talk about the conditions of the hotel itself. The air conditioning doesn’t even work. When you turn the air on, it blows straight heat, making the room uncomfortable and almost unbearable. For a hotel that carries the Hilton name, this is honestly embarrassing. I wouldn’t even let my dog stay in this hotel. The lack of professionalism, accountability, and basic comfort is ridiculous. What makes this even more concerning is that another coworker also reported items missing, so clearly this is not an isolated situation. My company spends a lot of money with Hilton, and it’s extremely disappointing to see a property represent the brand this poorly. Do yourself a favor: save your money and book somewhere else. Our company frequently books Hilton properties for business travel, and this experience raises serious concerns about continuing to do so. A formal complaint has already been submitted to Hilton Corporate regarding this matter. I am hoping they will investigate this property and address the missing items and staff conduct.

everything was awesome!!

no free breakfast… kind of bummed about that

Bedding had stains all over it and temp in room would not go below 75⁰. Unbelievably warm in the room and could not sleep.

The hvac, stains on bedding

I had the pleasure of staying at the Hilton Garden Inn Downtown Indianapolis and it was an excellent place to stay. The front desk receptionist Jossie made my stay a wonderful experience as she was pleasant, warm and professional. I am impressed with the level of service and the follow through shown here. Great management, staff, and location. Well worth staying here every time I travel to Indianapolis.

They made our stay so wonderful everyone was so nice and respectful and they really made me and my husband enjoy our mini getaway we just needed a reset and time alone from our children and we got that plus so much more this has become our number 1 staycation spot thanks to Davis and Josie.

Hotel is well-located in downtown and was perfect for our weekend getaway. We did experience an issue with the room getting too hot, but the team quickly resolved the issue and we had no further problems. Such a relief not to have to move rooms. Shout out to Deangela for ensuring our room was spotless. Keep up the great work! 🙂

We stayed for my daughter’s 14th birthday. We were able to check in early with Ms. Lily and Ms. Mandi who were over the moon to help us get settled in for our fun evening. They talked us through all of the details without a hit hitch and once they found out if was a party they upgraded my daughters room to a suite to accommodate all of her friends. They made her a birthday bag padded with goodies and Knick knacks and even added more decorations to the room after we had set up for my daughter to walk in and be even more in awe then just the stunning room. I would rate them 100/100 if I could. They didn’t miss a beat. The swimming pool was clean and warm and we had the whole pool mostly to ourselves. Clean room and very friendly staff. I would recommend everyone stay here at least once. Even if you from the city. You guys did amazing work. Thank you!!!