Holiday Inn Express & Suites - Indianapolis Northwest by IHG

Neat and clean, easy access, good breakfast and courteous staff.

Nothing to complain about

Writing this while the experience is still fresh. Upon arriving this weekend for work, I was met with unprofessional behavior from the front desk clerk. I informed her that I was staying with the company I work for, provided my first and last name along with my identification, and was told I could not check in because I am under 21. I have been checking into Holiday Inn hotels all year under the company I work for without issue. My roommate had already checked into the room, so I only needed my room key. Despite this, she insisted my roommate had to come downstairs before she could provide me access. She also claimed she “called the room” and questioned me about my roommate’s name. It was not until another coworker came downstairs that both myself and another coworker were finally given our room keys. Before doing so, she asked my coworker, “Do you know them?” The moment my coworker confirmed that she did, we were handed our keys. The interaction felt unnecessarily hostile, disrespectful, and discriminatory. I did not appreciate the way we were treated and would not recommend staying here based on this experience.

Good location. Friendly staff.

Our stay was right after valentines day and there were leftover rose petals on the floor in our room as well as a large wad of hair in the corner of the shower. So cleaning crew needs to step it up for sure.

Nice experience with this Holiday Inn, over my expectation.

Room size and facilities

Thanks