Hotel Wyspiański

Blisko do rynku , PKP I WAWELU

Nie było takiej rzeczy

Location was perfect for walking to main square.

Unfortunately the restaurant menu did not match the menu at restaurant entrance. We ordered a burger with fries but when it arrived there was a burger in centre of plate with no fries. When we queried this the restaurant staff told us it was not their fault that management had not updated the menus properly. We were told they would bring us fries but these arrived when we had finished our meal. We were very disappointed with this level of service and decided not to use the restaurant for the rest of our visit.

Stayed here with my elderly disabled Father for 4 nights in May. We had 2 single rooms. Reception staff can be rude and dismissive of any assistance you may require, maybe management could train the staff to smile?! Breakfast was good quality and plentiful. Rooms - Kettle provided, however, one single sachet of coffee, one tea bag, and one powdered milk was provided per day, (powdered milk in tea?! Yuk!) if you wanted any more it was a resounding "no" You had to buy coffee from the bar. I went to the local shop and bought some 3 in one coffee sachets. No fridge in the room. No safe in the room. There is a water machine on every floor, with options for still or sparkling water and a jug in every room for you to fill up, this was a nice touch, however, due to no fridge, in the middle of the night the water had gotten too warm to drink. Shower - Water was hot, pressure was ok-ish! No shelf to store anything in the smallest shower space I have ever seen, if you do manage to turn around in the shower, you bash your body on the tap! Towels were clean and changed every 2nd day. Hairdryer in the bathroom was ok. Luggage room for storage is good, however, when asking for assistance to use it, again growled at by reception as if they can't be bothered to assist you, we needed to store a wheelchair as we were going on a tour, they were in no hurry to assist, despite telling them I had a tour guide waiting outside for me, they just shrugged and said wait for the porter to unlock the room, he finally arrived and shouted at me to wait, while he gave me a numbered token to use when picking up the wheelchair. The dismissive unhelpful attitudes of reception is not something I take lightly, I am very well travelled and have never been made to feel as if I was a nuisance to staff at a hotel. Location was excellent, 5 minute walk to the square where restaurants and bars were plentiful and reasonable value for evening meals, we chose to eat out in the square every evening, due to the rudeness of the reception team, we didn't feel spending money in the restaurant in the evenings would have been justified or deserved. Would i stay here again? Possibly, just to use as a base, there is so much to see in Krakow, it's a beautiful city and everyone else we met and spoke to were wonderful friendly people.

Excellent position, nice breakfast and helpful staff

Nothing, everything was fine

Die Nähe zu Altstadt

Das offensichtliche Alter des Teppichs.

Bardzo dobra lokalizacja.

Parking bezpośrednio przy klubie bilardowym nie jest najlepszym rozwiązaniem. Nocami była tam duża ilość nietrzeźwych i głośnych osób. Dużo bezpieczniej wyglądał parking przy ul. Kopernika.