Hilton Garden Inn BWI Airport

Location, staff.

Room not cleaned for 2+ days. Had to go to front desk to ask to have it cleaned, new towels, trash emptied, refresh room supplies like cups, etc.

Andrew at the front desk set the tone right away with his kindness and helpful attitude. The hotel felt sturdy and maintained, and my room looked freshly updated, which was a nice surprise. That said, a few small details kept it from feeling fully polished. The cabinet door to the refrigerator wouldn’t close, and while breakfast was perfectly acceptable, the presentation felt more “retro banquet hall” than inviting breakfast spread. I heard another guest comment about airplane noise, but in my room—facing the Holiday Inn—I didn’t hear a thing. The biggest inconvenience was parking. Even though the hotel didn’t appear to be full, there were no spaces available when I got back late, so I had to park at the Holiday Inn. It gave me the impression that some of the lot may be used for paid parking. Even with those issues, I would stay here again. It’s in a convenient spot, with a few restaurants within a mile in either direction.

The breakfast was amazing

There was l alot of noise in the hallway with adults and kids.

Pool, food, and staff

Customer service and the cleanness of the property..

Long walk to the store from the hotel

My partner is wheel chair bond I think request handicap on website at booking.com and the hotel was able to meet the accommodation and the room was amazing size and easy to get around for him and the bath was easy to get in and out for him.

I really have nothing bad to say I not sure if breakfast was free bad was so comfortable we overslept

The hotel has been redone since my last stay. Clean, comfortable, easy access from the highway, and the staff was excellent.