The Hotel Telluride

Decided to visit Telluride for our anniversary and chose this hotel. We were not disappointed. Really nice hotel, very classy exterior appearance, friendly and helpful staff, and nice size rooms with a great view. And they were nice enough to order some snow for our arrival! Only complaint was the bed was a little on the hard side. But otherwise, we enjoyed our stay.

The property was super clean and offered a sink other than the bathroom sink in the room so we were able to fill water bottles before riding our bikes.

Comfortable space and clean. The lobby is lovely and inviting. Friendly and helpful hosts. We went during off season. There’s probably more service when things are hopping. Some of their services were unavailable but the price we paid to stay was reduced accordingly. I feel that is fair. I’d stay there again!

Nice place with friendly staff and helpful staff.

breakfast was cold.

This is sad, but true. I accidentally booked my reservation on the wrong date. I did not realize this to the following morning. *less than 12 hours*. I called the hotel to try to make the correction. I needed to leave a message for the manager to call me back. No call back ever happened. I contacted the hotel the following day and spoke with someone. She told me she would tell her manager and took my number to call me back. Another day passed and still did not here from the hotel, let alone the manager. I made a call to them later in the day to try to get some help. I was able to speak to the supervisor and was told they could not change the date, but could give me a 20% discount for another date(the date I originally wanted to book for). Not happy with that, the supervisor spoke with his manager whom offered me a 50% discount on my next stay. The manager also told me that " they have a business to run and my mistake booking the incorrect date is not their issue." The hotel was not going to lose money. All I asked for is refund and I would remake the reservation for the correct date. I made 3 separate attempts to rectify this with the hotel. NEVER received a call back. For a Hilton property, this is bad hospitality. Remember a bad review is not where this had to go.