Hilton San Antonio Hill Country

Everything was great until we discovered a bug in our bed.

There was a bug in our bed. We recently stayed at another hotel in Tennessee and they had bed bugs so we are traumatized. We checked the bed and there was a white slim bug. Not sure if it was a bed bug but it was a bug in the bed. We had just come from Minnesota and we're exhausted so we just slept on top of the sheets in our clothes. Other than that we lived rhe property. Not sure if I would book again though.

The staff was very friendly, good location, and a nice pool. The room was quiet and clean.

I want to emphasize that the staff was wonderful but there are simply not enough of them to meet the needs of the customers which is the fault of management. One waiter seating people, taking orders, manning the bar, manning the coffee bar, taking room service calls, and running food. No wonder plates came out missing items. There were planned activities that never happened because the activities director was also the only person manning the desk during a conference. They need more staff to deliver on their promises. If you are going to charge that much for food, staff your restaurant soon that the service can match the price. If you are going to advertise as a resort with family activities, have enough staff to actually host them. The staff we encountered was lovely and did what they could but they needed help to deliver on the promises set by the management.

Staff and pools, breakfast.

There was no microwave.

Enjoyed the smores n outdoor activities Didn’t fully enjoy breakfast due to nature of stay but will go back

Had to call for service on the TV no signal etc. did not like to pay for parking however piece of mind with security there also made me question why we would need security in the first place. High risk for thefts or crimes in the area? Or just more secure measures?