Comfort Suites Houston West at Clay Road

Manager was very friendly and helpful. Already planning on staying there next time we visit Houston.

N/A

Very clean, quite place. Good location.

Breakfast could have been better. Add potato, scrambled eggs and salsa.

I had a very disappointing experience at this hotel. During my stay, I used the laundry machine provided for guests, and it completely ripped my shorts. When I went to the front desk to report the issue, the employee simply told me that the machine was “new,” which clearly didn’t seem believable based on its condition. Instead of trying to help or take responsibility, they just dismissed the problem. On top of that, the overall cleanliness of the hotel was very poor. My room was dirty when I checked in, and the entire hotel had a very unpleasant smell that made the stay uncomfortable. I expected a much higher standard of cleanliness and customer service. Unfortunately, this experience was frustrating and disappointing, and I hope the management seriously improves maintenance, cleanliness, and how they handle guest complaints.

Breakfast , friendly and helpful stuff

I didn't like that housekeeping was rude , need Better Internet service , it was going in and out on the top floor and the beds are super hard .